The short answer
It depends on the provider and, for some, on the offer you joined. We read the price terms of 13 providers outside the big national brands, most of them altnets (independent full fibre networks and the providers selling on them; see what an altnet is). They fall into three groups:
- No rises during the minimum term. Zen, YouFibre, Connect Fibre, Fibrus and Trooli (for new customers) say your monthly price won't change during your minimum term, the fixed period you agree to stay, though a few keep exceptions such as VAT changes. Quickline's website says the same, though its terms keep a right to vary charges. Hey!Broadband's Home Worker plans and social tariff also have no rise.
- A yearly rise written in when you sign. Hyperoptic, toob, Ogi, Hey!Broadband's standard Home plans and Community Fibre's recent offers build a rise into the contract, usually each April. You agree to it at the start, so it doesn't let you leave free.
- No fixed rise, but prices can be reviewed. Gigaclear and 4th Utility don't write a yearly rise into the contract. Both raised prices in spring 2026 with notice and a 30-day window to leave.
Your own rule is in your contract summary and order confirmation. The general rules, including Ofcom's requirement that a rise in a new contract is shown in pounds and pence, are in our guide to mid-contract broadband price rises; for the big national brands, see BT, EE and Plusnet price rises, Sky and NOW price rises and TalkTalk price rises. This guide covers each provider's own small print, checked in October 2026. We quote terms, not prices.
Words you'll meet in the small print
- Minimum term (Ogi's Contract Term, Hyperoptic's Minimum Period): the months you've agreed to stay. Leaving early usually means an early termination charge (ETC).
- Contract summary: the short document you get before you sign; Ogi calls it the Contract Information Summary. Our contract summary guide shows where each item sits.
- Order confirmation: the email confirming what you bought, where several providers record your price and any rise.
- Price guide: a provider's published list of charges, separate from its terms.
- CPI: the Consumer Prices Index, an official inflation measure some terms use for rises after the minimum term.
Providers that promise no rises during the contract
These providers say your monthly price won't go up during your minimum term, but several keep an exception, so read the Catches column too. "Checked" is when we read each document.
Provider | What the small print fixes | Catches | Checked |
|---|---|---|---|
Contract Price Promise: since 1 June 2022, "the broadband prices you sign up for will remain fixed throughout the lifetime of your contract". | Contracts started on or before 31 May 2022 keep the older Price for Life while on the same package; moving home or a new contract ends it. | 25 Oct 2026 | |
"Our broadband prices won't go up while you're in contract. Ever." Its terms (last updated 10 July 2026, clause 7.4) say annual increases don't apply to fixed-term packages. | Clause 7.3 keeps a right to change prices in other circumstances, with at least one month's notice and the right to end the contract if you don't accept. | Page 25 Oct 2026; terms 27 Oct 2026 | |
"we do not put our prices up during your contract with Connect Fibre, not once, not ever", add-ons included. Its terms (updated 16 April 2026, clause 4.3) agree for the Minimum Term. | Changes in the VAT rate are passed on (clause 4.6). | Page 25 Oct 2026; terms 27 Oct 2026 | |
Residential Price Guide (effective 15 December 2025): "We do not increase the price of your service mid-contract". | The latest guide we could read (an archive copy; fibrus.com blocked our checks), so a newer one may exist. | 25 Oct 2026 | |
Terms clause 7.5: no increase in the broadband price during your initial 24-month agreement, whatever happens to RPI. | Changes required by law or a regulator, such as VAT. Existing customers who re-contract may get a fixed monthly increase in months 13 to 24. | 8 Oct 2026 | |
Fixed price page: "we never increase your price mid-contract". | Its Consumer Terms (28 August 2026, clause 8.2) let it vary charges for listed reasons, including changes in law or regulation and rises in its own costs. | Page May 2026 archive; terms 8 Oct 2026 | |
Hey!Broadband (Home Worker, Home Worker Pro, Everyday Fibre) | Price guide (July 2026): "No price increase during minimum commitment period". | These plans only; standard Home plans have an April rise. | 25 Oct 2026 |
Everyday Fibre is a social tariff; our social tariffs guide explains who qualifies.
Quickline and YouFibre: a promise plus a reservation
Quickline's fixed price page (in a 16 May 2026 archive copy) says "the price you agree to is the price you'll pay", and its help article on the question (updated 5 August 2026) says it doesn't increase prices mid-contract, ever. Its August 2026 terms (clause 8.2) let it vary charges for listed reasons, including changes in law or regulation and rises in its own costs. For most changes that aren't to your benefit (clause 8.3) it gives at least 30 days' written notice, and you can leave without early termination charges if you tell it within 60 days of the notice. Changes made because of law, regulation or a regulator's or court's decision don't carry that exit right.
YouFibre's terms rule out the yearly CPI rise on fixed-term packages (clause 7.4), but clause 7.3 is separate: if prices change in other circumstances, it gives at least one month's notice and you can end the contract within that month if you don't accept. Connect Fibre's terms pass on any change in the VAT rate (clause 4.6).
None of this means a rise is coming; the website promise and the contract just aren't word for word the same. If a fixed price matters, ask before ordering whether anything could change it during the contract, and keep the answer in writing.
Trooli: new customers and returning customers differ
Trooli's terms (clause 7.5) promise new customers no increase during the initial 24 months. The exception is re-contracting: an existing customer signing a new 24-month agreement may get a fixed increase in months 13 to 24, which Trooli confirmed to ISPreview on 2 October 2026. If Trooli offers you a renewal, ask whether the price changes halfway through.
Providers that write a yearly rise into the contract
These providers tell you at the start that your price will go up, usually each April. You agreed to it, so the rise doesn't give you a free way out. Amounts vary by offer; yours is in your paperwork.
Provider | What we found | Where your rise is shown | Checked |
|---|---|---|---|
A flat rise each April (ISPreview, 5 January 2026); its home page offers showed 24-month prices stepping up from April 2027 and again from April 2028. Its terms (16 July 2026, clause 21.1) say the package charge won't change during the minimum period unless the law requires it; see below. | Your order confirmation email, which its Guide to Charges and Fees (9 July 2026) says sets your pricing. | 25 and 27 Oct 2026 | |
Terms (Version 2.0, 21 April 2026): "your Monthly Service Price will increase annually as set out in your Order Confirmation and Activation Email". toob also passes on VAT increases. Its FAQ says customers who ordered before 21 April 2026 won't see price increases within their minimum contract period. | Your Order Confirmation and Activation Email. | 25 Oct 2026 | |
Terms (5 January 2026) clause 6.1: "From the 1 April each year we may increase the amount you pay in line with the mid-term contract increase table on your Contract Information Summary." | The increase table in your Contract Information Summary, sent before you sign. | 25 Oct 2026 | |
Hey!Broadband (standard Home plans) | Residential Price Guide (effective July 2026) lists a price increase each April on its standard Home 12- and 24-month fibre plans. | The price guide and your contract summary. | 25 Oct 2026 |
Community Fibre (recent offers) | Promotional terms for its offers since 18 August 2026 list prices that step up from April 2027, and on many 24-month offers again from April 2028. Then a rise when the term ends, and each April after. | The promotional terms, your order confirmation and your contract summary. | 27 Oct 2026 |
Hyperoptic: what the terms say and what's been reported
The April rise started with customers joining from 3 June 2025: Hyperoptic told ISPreview then that existing customers wouldn't be affected unless they moved to a new minimum term, and that its Fair Fibre social tariff wasn't affected. Hyperoptic's terms say it won't change the package charge during the minimum period except for law changes, but ISPreview reported in January 2026 that it applies a flat rise each April, agreed at sale, and its October 2026 home page offers showed 24-month prices stepping up in April 2027 and April 2028. Neither its terms nor its price guide state that rise, so check your order confirmation and contract summary, and ask Hyperoptic in writing if they don't show it.
ISPreview also reported that the flat amount went up for new customers in January 2026 while existing customers stayed on the old policy, so two customers can face different rises.
Hey!Broadband: depends on the plan and when you joined
Three rules run at once:
- Standard Home plans: a rise each April. Home Worker, Home Worker Pro and Everyday Fibre: none during the minimum commitment period.
- The 2026 No Price Hike promotion: new customers who took this offer on a 24-month Gigafast, Megafast or Superfast contract between 24 February and 29 March 2026 were promised "no annual increases" for the whole 24 months, then a rolling contract at the standard rolling price in the price guide.
The offer covered only customers who signed up for it, online or when customer service offered it, and were ready to connect in the offer period; pre-orders were excluded. If you joined in that window, your order confirmation shows whether you took it.
Community Fibre: depends on the offer you joined
Community Fibre's promotional terms change with each offer window. Its summer 2026 offer (7 July to 17 August 2026) locked the price for the minimum term, as ISPreview reported on 7 July 2026. The offers it has run since 18 August 2026 list prices that step up each April during the term instead, and earlier windows had rules of their own.
So neighbours can be on different rules. Your order confirmation and contract summary show yours; if you're about to order, read the promotional terms for the current window.
Providers with no fixed rise that can review prices
Gigaclear and 4th Utility build no yearly rise into the contract, so you don't know the size or timing of a future change when you sign. Their notice and exit rules are in the table further down; here is what the small print allows and how each handled its spring 2026 rise.
Provider | What the small print allows | Spring 2026 | Checked |
|---|---|---|---|
Residential terms (February 2026) set no fixed annual rise and let charges be reviewed with at least one month's notice. | New prices from the April 2026 bill, with customers told by email. Offers of six months or less kept their price until they ended, and discount values didn't change. | FAQ 25 Oct 2026; terms 8 Oct 2026 | |
Terms (effective 1 March 2026) have no annual rise clause; clause 8.1 says your charges are as set out in your confirmation of order email. | Prices rose "to meet increased operational expenses", told by email or letter. Discounts and promotions ran to their original end date; 30-day plans have higher prices and more frequent reviews. | 25 Oct 2026 |
How you're told about a rise
A rise you agreed to is recorded when you sign, in the documents listed in the yearly-rise table above. Keep them.
A change beyond your contract comes with notice, and several terms keep a right to make one: Hyperoptic's clause 9.6 says it "can change prices for the Services at any time"; Community Fibre's clause 6.6 allows increases "outside of the contractual annual price increase"; and Ogi's clause 6.2 says other increases need one month's written notice ending on or after the end of your Contract Term, so they shouldn't land before your term is up. toob's terms don't describe price rises beyond the annual one, but let you leave if it makes what it calls a Significant Change.
Most notices arrive by email and exit windows usually run from that email, so keep your email address up to date, check your spam folder and note the date any notice arrives.
When you can leave without a fee
The general rule is that a rise set out in your contract doesn't let you leave free, while one your terms don't provide for does; Citizens Advice says you should then get 30 days' notice and can cancel free within them. Each provider's own terms:
Provider | Notice of a change | Free exit in the terms |
|---|---|---|
Gigaclear | Email, at least 30 days | Cancel within 30 days of receiving a price-change notification, with no early termination charge and no notice period. |
4th Utility | Email or letter, at least one month | Clause 17.2, under the heading "Changes to our products, charges…": phone within 30 days after its email about a change that isn't only to your benefit. Ask it to confirm this covers a price rise. |
Hyperoptic | Email to your registered address, at least 30 days | For a change you haven't agreed that isn't only to your benefit, administrative or imposed by law: end the affected service or the agreement in writing within 30 days after its email. |
Community Fibre | Email, one month | If an increase outside the annual rise is to your material detriment, tell it within 30 days of the notice. |
Quickline | In writing, at least 30 days (for changes that carry an exit right) | For most changes that aren't to your benefit, tell it within 60 days of the notice (clause 8.3). Changes made because of law, regulation or a court's or regulator's decision are excluded. |
toob | A notification of the change | Tell toob within 30 days of being told about a Significant Change (any change beyond the minor, legal and VAT changes in section 8). |
Ogi | In writing, one month for increases outside the table | If you object to such an increase you may end the contract, and the increase doesn't apply to you before you go. |
YouFibre | At least one month | A price change under clause 7.3: end the contract within the notice month. Rolling customers who don't accept the yearly CPI rise can leave on one month's notice. |
Connect Fibre | At least one month, after the Minimum Term | No in-contract rise except VAT changes. After the Minimum Term, end the contract if you don't accept a price change (clause 4.4). |
Zen, Fibrus, Trooli | Zen: 30 days in writing, after the term | No in-contract rise to trigger an exit (Trooli's terms allow changes required by law, such as VAT). After the minimum term you're no longer tied in. |
Our guides to cancelling Gigaclear, Hyperoptic, Community Fibre, YouFibre, Zen and Fibrus, and to cancelling a smaller full fibre provider, take you through the steps.
A rise written into your contract is not an exit route. Ogi's terms show what leaving early can cost instead: at least 30 days' notice, and a termination charge equal to 100% of the charges left to pay for the rest of the Contract Term may apply (clause 11.4). At Hyperoptic, toob, Hey!Broadband and Community Fibre, too, a rise written into your contract doesn't let you leave free: leaving early costs whatever early termination charge your contract sets.
Moving to another provider at the same address uses One Touch Switch: you contact only the new provider, and your current provider must send you the switching information, including any early termination charge. If you're switching inside a free-exit window and that shows a charge you don't think you owe, query it in writing before the switch completes.
What happens when the minimum term ends
A no-rise promise covers the minimum term only. What happens next:
- Zen: the price may rise for external factors such as inflation, with at least 30 days' written notice.
- YouFibre: rolling charges may rise each year in line with CPI, with at least one month's notice.
- Connect Fibre: price changes can apply with at least one month's notice.
- Fibrus: the Out of Contract rate applies until you agree a new term.
- Trooli: a rolling monthly contract at its out of contract price, with 30 days' notice to leave.
- toob: monthly at the Rolling Service Price; toob contacts you around 30 days before your minimum term ends.
- Hey!Broadband: No Price Hike customers move to the standard rolling price in the price guide; the July 2026 guide doesn't say what other plans move to, so check your contract summary.
- Community Fibre (2026 offers): a rise when the minimum term ends, then one each April.
Re-contracting can reset the rules as well as the price: a new Zen contract ends Price for Life, and a new Trooli agreement may carry a months 13 to 24 rise. Before you renew, compare deals at your postcode and see our guides to choosing a contract length and haggling with your provider. Our fibre broadband deals page shows full fibre options by postcode.
How to check your own contract
- Find your order date and offer name. Rules at Zen, Hyperoptic, Hey!Broadband and Community Fibre depend on when you joined.
- Open your contract summary and order confirmation. Find the price, the term, any rise and the price afterwards.
- Ask the provider what's missing. Useful questions, with the answers in writing:
- Will my monthly price change at any point before my minimum term ends, including for VAT or legal changes? If so, when and by how much?
- Does the promise cover add-ons such as a phone line or Wi-Fi extras, or only the broadband price?
- What will I pay once my minimum term ends?
- If you change prices beyond what's in my contract, how will you tell me and how long will I have to leave without a fee?
- Compare at the right moments: before you order or renew, and when a price-change notice arrives.
If a term or a rise doesn't look right
If a rise seems bigger than your paperwork allows, or a provider refuses an exit its terms give you, complain in writing, quoting the clause and notice date. If unresolved, you can go to the provider's free alternative dispute resolution (ADR) scheme six weeks after you first complained (eight weeks for complaints raised before 8 April 2026), or at once with a deadlock letter. Our guide on how to complain about a broadband provider takes you through it.
If the term itself seems unfair, for example a website promise the terms appear to undercut, see our guide to unfair terms in a broadband contract; a dated screenshot of the promise is useful evidence. We're a comparison site, not advisers, so Citizens Advice is a good first stop for your own case.
Broadband price promise FAQs
Which altnets and smaller providers promise not to raise prices mid-contract?
From their own pages and terms, checked in October 2026: Zen, YouFibre, Connect Fibre, Fibrus and Trooli (for new customers) promise no rise during the minimum term, though Connect Fibre passes on VAT changes and YouFibre keeps a right to change prices with a one-month free exit. Quickline's website says the same, but its terms let it vary charges. Hey!Broadband's Home Worker plans and Everyday Fibre also have no rise. None covers what you pay after the term.
Does Hyperoptic put its prices up every April?
ISPreview reported in January 2026 that Hyperoptic applies a flat mid-contract rise each April, raised for new customers that month, and its October 2026 home page offers showed 24-month prices stepping up in April 2027 and April 2028. Its terms say it won't change the package charge during the minimum period unless the law requires it, and neither they nor its price guide state the rise, so check your order confirmation and ask in writing if it isn't clear.
Can Community Fibre raise my price during my contract?
It depends on the offer you joined. Its summer 2026 offer (7 July to 17 August 2026) locked the price for the minimum term, while its offers since 18 August 2026 step up each April from April 2027. Separately, clause 6.6 lets it raise charges outside the annual rise with one month's email notice, and you can cancel within 30 days if that is to your material detriment.
Does Hey!Broadband have mid-contract price rises?
On its standard Home 12- and 24-month fibre plans, yes: its July 2026 price guide lists a rise each April. Its Home Worker, Home Worker Pro and Everyday Fibre plans have no rise during the minimum commitment period. New customers who took its No Price Hike offer on a 24-month plan between 24 February and 29 March 2026 were promised no annual increases; your order confirmation shows whether you were on it.
Can I leave Gigaclear or 4th Utility without a fee after a price rise?
Gigaclear, yes, if you act in time: you can cancel within 30 days of receiving a price-change notification, with no early termination charge and no notice period. 4th Utility's terms (clause 17.2, in its section on changes to products and charges) let you end the contract without early termination charges by phoning within 30 days after its email about a change that isn't only to your benefit; ask it to confirm this covers a price rise.
Does Trooli raise prices in months 13 to 24?
Not for new customers. Trooli's terms (clause 7.5) promise no broadband price increase during the initial 24-month agreement, except changes required by law or a regulator such as VAT. A fixed monthly increase in months 13 to 24 may apply only when an existing customer re-contracts onto a new 24-month agreement, which Trooli confirmed to ISPreview on 2 October 2026.
