Cancelling YouFibre at a glance
On its own residential terms, YouFibre asks for 30 days' notice whether you're on a rolling or a fixed-term plan. What changes from plan to plan is whether you pay an early termination charge (ETC, the fee for leaving before your minimum term ends). This is how YouFibre's residential terms (last updated 10 July 2026) and help centre set it out, checked October 2026:
Your situation | Notice | Early termination charge? |
|---|---|---|
Monthly Rolling Package | At least 30 days | No |
Fixed-term package, still inside the term | 30 days | Yes, unless one of the free exits below applies |
Within 14 days of your order confirmation | Tell YouFibre you're cancelling | No (cooling-off period) |
You 50 social tariff, benefit circumstances changed | 30 days | No |
Switching to another provider with One Touch Switch | None: the contract ends on the switch date | Yes if you're inside a fixed term |
If you're moving to another fixed-line broadband or home phone provider at the same address, you usually don't cancel yourself: under One Touch Switch (Ofcom's switching process for fixed-line services) you contact only the new provider, and YouFibre must send you the switching information, including any early termination charges. Going mobile-only or onto 4G, 5G or satellite home broadband is different: ask the new provider whether it switches you through One Touch Switch, and if not, give YouFibre notice yourself. Our guide to switching to 4G, 5G or satellite broadband covers that route. The general rules are in our guides to cancelling broadband, leaving without an exit fee and switching broadband providers. The rest of this guide covers what's specific to YouFibre. It's general information, not advice on your own contract: your order confirmation and YouFibre's terms have the final say.
Joined Brsk before it became YouFibre? Brsk told its customers their existing contract terms would continue, so your notice period and exit charge may not match what's below. Check your Brsk order confirmation and YouFibre's "Previous Brsk Price Book", which points to Brsk's own Home Broadband Terms and Conditions, before relying on this guide; our guide to the Netomnia network explains the merger.
Switching away: what YouFibre does for you
YouFibre's help centre describes the switch from its side. You sign up with your new provider and give your name and account details. YouFibre then emails you everything you need to know about ending your contract, including any early termination fees, and your YouFibre contract ends on the date the switch completes. Ofcom's switching rules also stop notice charges running past the switch date.
Read that email before the switch date. It's your chance to see the exit charge in writing and decide whether to go ahead, delay until your fixed term is closer to ending, or pick a different start date with the new provider.
If your new provider uses a different network, it may fit its own fibre box. YouFibre's terms say the fibre box and cabling it installed stay at the property, which is why some homes end up with two boxes on the wall; our guide to old fibre boxes after switching network explains what to do with the spare one. If you haven't chosen where to go yet, you can compare deals at your postcode or look at fibre broadband deals before you commit.
How to give notice to YouFibre
You give YouFibre notice yourself when no new provider will switch you across: say you're leaving the country, sharing a household that already has a connection, or relying on a mobile plan instead. YouFibre's terms list four ways to do it: phone, email, letter, or the Support, Help and Contact Us pages of its website. Its help centre also points you to messaging in the YouFibre app. The contact details:
- Phone: 0330 822 2222. YouFibre's support page lists the line as open 9am to 6pm, Monday to Friday, although its Complaints Code gives 8am to 8pm, seven days a week. If you call outside weekday office hours and can't get through, use another channel.
- Email: hello@youfibre.com, which YouFibre's support page lists as available 24/7.
- The YouFibre app (from the help centre, not the terms): the cancellation help article tells you to log in and message the team. App chat is listed as open 8am to 8pm, Monday to Sunday.
- Letter: YouFibre Limited, 167-169 Great Portland Street, 5th Floor, London W1W 5PF. Older terms gave a Tewkesbury address, so don't rely on an address from an old letter or bill.
- Website: the terms accept notice through the Support, Help and Contact Us pages of youfibre.com.
What to say and what to ask
- Say you're cancelling, not switching, and give the date you want the service to end, at least 30 days away.
- Ask for your end date in writing. An email or app message gives you a dated record without extra effort; if you phone, note the date, time and who you spoke to.
- Ask whether an early termination charge applies and how much it is. Get the figure before you finalise anything.
- Ask for a pre-paid returns label for your router and Wi-Fi kit (see below).
- Name your add-ons. Ask for YouMesh boosters, YouPhone and any static IP address to end on the same date. YouFibre's cancellation article says contracts for more than one product may be linked, while its contracts article says add-ons are separate from the broadband contract, so confirm it rather than assume either way.
- Mention your phone number if you want to keep it. Don't cancel the phone service before a new provider has ported it (more below).
What leaving costs on each YouFibre plan
The notice period is the same everywhere; the money isn't.
Monthly Rolling Package
There's no fixed-term commitment and no early termination charge, just the 30 days' notice. You're on this plan if you chose it at sign-up, or if your fixed term ended and you didn't take a new one, because YouFibre's terms say a fixed-term package becomes a Monthly Rolling Package when the term ends. Once a fixed term has ended, the terms say rolling charges may rise each year in line with CPI (the Consumer Price Index, a measure of inflation). YouFibre gives at least one month's notice of such a rise, and if you don't accept it you can end the rolling contract on one month's notice. Our guide to rolling monthly broadband contracts covers how rolling plans work in general.
Fixed-term package
You can cancel at any point in the fixed term with 30 days' notice, but an early termination charge applies unless you have a right to leave free. First, check how long your term actually is:
- YouFibre's price book before 27 July 2026 offered a 12-month contract; every price book since then, including the one in force from 9 October 2026, offers 24 months. Some YouFibre web pages still say "12 Months Fixed Price", so go by your order confirmation, which YouFibre's terms say sets your term.
- The term starts on the date YouFibre activates your service, not the day you ordered.
- The terms say a change to your contract during the term, such as a speed upgrade, starts a new fixed term (and may change your price), so your end date may be later than you think.
YouFibre's price book explains how the charge is worked out:
- Start with what you'd still owe up to the end of the minimum term, excluding VAT.
- Take off the costs YouFibre saves because you've left early, such as payments to suppliers.
- Add VAT to what's left.
Example (illustrative only): if you leave with eight months of a 24-month term remaining, the starting point is eight months of your monthly charge before VAT. YouFibre deducts its saved costs, then adds VAT. The size of that deduction isn't published, so the only way to know your figure is to ask. YouFibre's terms say the charge isn't a penalty and covers its service costs for the rest of the term.
If you're close to the end of the term, it may be cheaper to wait. YouFibre says it contacts customers 40 days before the contract ends with the options to re-contract, go rolling or leave, and you can renew in the app in the 90 days before the end. YouFibre's terms say its annual price rises don't apply to fixed terms, although other price changes are possible with a month's notice and a right to leave (see below); our guide to altnet price promises compares that with other providers.
Leaving YouFibre early without an exit charge
YouFibre's terms and help pages give five ways out of a fixed term without an early termination charge.
Within the 14-day cooling-off period
The 14 days start the day after you receive your order confirmation. You won't pay an early termination charge, but you do pay for any phone calls and for any router or Wi-Fi equipment that wasn't free, and you must send the kit back within 14 days of cancelling. The cooling-off period doesn't cover add-ons ordered later or changes and upgrades to an existing contract. Our guide to the broadband cooling-off period covers the general rules.
Speeds keep falling below the guarantee
If your download speed to the router keeps falling below the minimum guaranteed speed and YouFibre can't fix it within 30 days, you can leave without an early termination charge. Two conditions matter. YouFibre must first get the chance to fix it, for example remotely or with an engineer visit. And the guarantee is measured over an Ethernet cable at the router, not over Wi-Fi: if YouFibre shows the speed reaches the router but your own devices can't use it, you can't leave free on speed grounds. Test with a cable plugged into the router, using our broadband speed test, and report results through the app, by phone or by email. Our guide to the minimum speed guarantee explains how the minimum is set.
YouFibre changes your terms
If YouFibre tells you about a change to your service or terms that doesn't benefit you, you can end the contract without paying anything, as long as you give notice within one month of being told. Changes that are purely administrative with no negative effect, or that are imposed by law, don't count. The same one-month window applies to a price change outside the annual CPI clause.
Moving home
It depends on whether YouFibre's network reaches your new address:
- Inside the network area: no early termination charge if you agree a new fixed term at the new address, though an activation or installation charge may apply. Take all your equipment with you; YouFibre reuses it. If you decide not to continue at the new address while still in a fixed term, the charge may apply.
- Outside the network area: no early termination charge, as long as you prove the move and complete YouFibre's moving form. Its help centre names the new tenancy or mortgage agreement as the proof it needs. Return all the equipment rather than leaving it behind.
One catch: YouFibre's moving help article says "If you're moving mid-contract, Early Termination Fees may apply", without the out-of-network exception the terms give. When you tell YouFibre you're moving somewhere it doesn't reach, quote clause 15.2 of its residential terms and ask it to confirm in writing that no early termination charge applies.
Our guide to broadband when moving home helps you plan the gap between addresses, and the YouFibre broadband deals page explains where its network reaches.
You 50 social tariff
You 50 is a 12-month contract. If your benefit circumstances change and you need to cancel, YouFibre says you can give 30 days' notice without an early termination fee.
Returning your YouFibre router and Wi-Fi kit
The router and Wi-Fi kit stay YouFibre's property, and you must send everything back within 14 days of your contract ending or your cancellation. YouFibre's terms say this may include:
- the broadband router and its power adaptor
- YouMesh boosters
- YouPhone telephone equipment
- ethernet cables
The fibre box on your wall and the cabling YouFibre installed between the connection point outside and that box stay at the property. Don't unscrew or post them. Our guide to what happens at a YouFibre installation shows which parts went where.
YouFibre pays for the return. Its help centre says to message it in the YouFibre app and it will send a pre-paid postage label. Its own pages give two different addresses: the terms name a returns address in Stockton-on-Tees, and the help article gives the London office. Use the address on the label or in the instructions YouFibre sends you, not one copied from a web page.
Returned kit is tested. If anything isn't back within 14 days, or comes back damaged beyond normal wear and tear, YouFibre charges the full replacement value and may take it using your usual payment method. So:
- Ask for the label when you give notice rather than after the service stops, so the 14 days don't run out while you wait.
- Pack every cable and adaptor, not just the router.
- Keep proof of postage until you're sure no equipment charge is coming.
- Expect the cancellation to be confirmed only once everything has arrived: YouFibre's help article says it can confirm your cancellation when it has received all the equipment.
Keeping your phone number
YouPhone is a digital (VoIP) home phone that runs over your broadband, on a 30-day rolling contract. If you want to keep the number, arrange the move with your new phone provider rather than cancelling YouPhone first. YouFibre's terms say there's no charge for number porting (moving a number to another provider) and that it will take reasonable steps to help if you tell it when you want to leave. YouFibre's own joining advice shows why order matters: it says it can't port a number once the old service has already been cancelled, and that the old service ends once the port completes.
YouFibre's terms give you up to 30 days after the service has ended to ask for a port. Treat that as a safety net, not a plan; our guide to keeping your landline number when switching covers the general steps.
Your last bills from YouFibre
YouFibre bills by direct debit. It emails an invoice every month, 10 days before the payment is taken, and doesn't send paper bills; invoices are in the Billing area of My Account and the YouFibre app. YouFibre doesn't publish when the final bill arrives after you leave or how any credit is paid back, so ask both questions when you give notice. Some practical points from its terms:
- Save copies of your bills from My Account before the account closes, in case you need them for a dispute.
- Equipment and exit charges can be collected by your usual payment method, so check your final invoice line by line for the end date, any exit charge and any kit charge.
- If an invoice looks wrong, tell YouFibre. Its terms say it won't charge interest while the issue is being resolved, and it won't suspend the service over a disputed invoice if you pay the part you don't dispute. Our guide to disputing a broadband bill sets out the next steps.
- Don't simply stop paying to leave. If a payment stays unpaid seven days after a reminder, YouFibre can end the contract, and late payment can carry interest at 4% a year above HSBC's base rate.
- A dynamic IP address (one that can change) is reassigned when the service ends, so anything you reach remotely at home needs setting up again on the new connection.
If your cancellation goes wrong
Make a complaint through the channels above and keep your written records. YouFibre's Complaints Code of Practice (effective from 19 December 2025) sets out the steps:
- First contact: phone, email, your account portal or a letter. YouFibre says it does its best to resolve complaints it can't deal with immediately within 48 hours.
- Management team: if you're not happy with the answer, ask for the complaint to be escalated. The management team aims to respond within two working days.
- Complaints manager: if that still doesn't settle it, email complaints@youfibre.com or write to the London address. The complaints manager acknowledges within 48 hours.
- Communications Ombudsman: YouFibre's free, independent dispute resolution scheme (0330 440 1614, commsombudsman.org), for complaints YouFibre hasn't resolved.
You can go to the Ombudsman after six weeks for complaints first raised on or after 8 April 2026 (eight weeks for earlier complaints), or sooner with a deadlock letter; our guide on how to complain about a broadband provider covers the rest. For anyone choosing a new provider, our broadband providers hub lists each provider's page.
Cancelling YouFibre FAQs
How much notice do I need to give YouFibre?
YouFibre's residential terms ask for 30 days' notice whether you're on the Monthly Rolling Package or a fixed term, and its earlier terms from December 2025 said the same. Former Brsk customers should check their Brsk contract, as those terms continued. If you switch with One Touch Switch you don't give notice at all.
Can I cancel YouFibre by email or in the app?
By email, yes. YouFibre's terms accept notice by email to hello@youfibre.com, by phone on 0330 822 2222, by letter to its London office, or through its website's support pages. The app isn't in the terms, but its help centre points you to the app's messaging. Email gives you a dated record.
How is YouFibre's early termination charge worked out?
YouFibre's price book says it takes what you'd still owe to the end of your minimum term excluding VAT, takes off costs it saves because you've left, such as supplier payments, then adds VAT. It doesn't publish the deduction, so ask for your exact figure before giving notice.
Do I have to send my YouFibre router back?
Yes. The router, power adaptor, YouMesh boosters, YouPhone kit and ethernet cables must go back within 14 days of your contract ending or cancellation, using the pre-paid label you can request in the app. Late, missing or damaged kit is charged at full replacement value. The fibre box on the wall stays.
Where do I send my YouFibre equipment?
Use the address on the pre-paid label or instructions YouFibre sends you. Its terms give a returns address in Stockton-on-Tees, while its help article lists its London office, so a label from YouFibre is the safest guide. Keep proof of postage until no equipment charge appears.
Can I leave YouFibre free if I move somewhere it doesn't cover?
YouFibre's terms say there's no early termination charge if you move outside its network area during a fixed term, as long as you prove the move, such as with a new tenancy or mortgage agreement, and complete its moving form. Its moving help article says fees may apply, so get the waiver confirmed in writing.
Do I need to cancel YouFibre if I'm switching to another provider?
Not if you switch to another fixed broadband or phone provider at the same address with One Touch Switch. You contact only the new provider, and YouFibre emails you any early termination fee. Your contract ends when the switch completes. If you're going mobile-only, ask the new provider how it handles the switch.
