Compare toob Broadband Deals in October, 2026

toob is the trading name of toob Limited, a company registered in England (company number 11051348) and incorporated on 7 November 2017. Its registered office is at Lakeside North Harbour in Portsmouth, and it has a second office in Stockton-on-Tees, opened in 2023. toob was founded by two former Vodafone directors, Nick Parbutt, who is chief executive, and Mike Banwell, who stepped down as a director in May 2026.

toob is an altnet, short for alternative network: a company that builds its own fibre network rather than renting lines from Openreach, the national network owned by BT Group. toob's broadband is all full fibre, also called FTTP (fibre to the premises), meaning fibre-optic cable runs all the way into your home instead of stopping at a street cabinet and finishing over a copper phone line.

toob's own timeline shows how quickly it has grown:

• 2019: opened its Portsmouth headquarters, began building its network in Southampton and connected its first customer.
• 2021: reached 40,000 premises passed and started building outside Southampton, beginning in Camberley.
• 2022: launched business broadband and announced its partnership with CityFibre, connecting its first CityFibre customer in Portsmouth.
• 2022 to 2026: customer numbers grew from 10,000 (2022) to 30,000 (2023), 60,000 (2024), 100,000 (2025) and 125,000 (2026).

In July 2026 toob said it had more than 135,000 customers, and in August 2026 its investor INPP put the figure at more than 140,000. toob was ranked 4th in The Sunday Times 100 Tech list in 2025 and 9th in 2026, and in July 2026 it was named the UK's fastest-growing utilities and energy company in the ORESA Growth Index. It holds ISO 27001 (information security) and ISO 22301 (business continuity) certification.

toob sells broadband over two different full-fibre networks, and the difference matters because it decides which packages you can buy.

toob's own network. toob began building in Southampton in 2019 and its own network is concentrated in Hampshire and Surrey. toob says it has laid more than 1,000 km of fibre cable. Its own timeline records 40,000 premises passed in 2021, but its website doesn't give a current total. ISPreview estimated the network covered about 256,500 premises in September 2025, and in August 2026 INPP put it at about 300,000. That is well short of toob's original aim of 1 million premises across parts of Dorset, Hampshire, Surrey and Sussex by 2027, which ISPreview says came under pressure from rising build costs, high interest rates and competition. toob's home150, home300 and home600 pages list 19 places where those plans are sold:

• Hampshire, around Southampton and Portsmouth: Southampton, Eastleigh, Chandler's Ford, Fareham, Portchester, Gosport, Lee-on-the-Solent, Locks Heath and Waterlooville.
• The Hampshire and Surrey border: Aldershot, Farnborough, Fleet, Ash Vale, Blackwater, Yateley, Camberley, Frimley and Mytchett.
• Surrey: Woking.

Being on the list doesn't mean the whole town is covered. In December 2025 ISPreview noticed that toob's map no longer showed planned build in the centre of Waterlooville. toob explained that CityFibre was also building there, said it had more than 9,000 premises on sale in the town, and said it intended to keep building in Waterlooville during 2026.

toob says that for over 96% of addresses on its own built network, its home2300 plan is the highest-speed home broadband package any provider offers (correct as of April 2026, according to toob).

CityFibre's network. CityFibre is a wholesale full-fibre network: it doesn't sell broadband itself, but lets providers such as toob sell over its fibre. toob has used it since 2022 to reach towns and cities across England and Scotland. Its locations page lists places such as Reading, Milton Keynes, Cambridge, Peterborough, Leeds, Sheffield, Coventry, Nottingham, Brighton & Hove, Plymouth, Swindon and Portsmouth & Southsea in England, and Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Stirling and Elderslie, Johnstone & Paisley in Scotland. Portsmouth, where toob is based, isn't one of its 19 own-network places: toob connected its first CityFibre customer there in 2022.

Altogether toob says it serves more than 130 towns and cities (July 2026). Its coverage map marks areas as taking orders, in build, in design or future build, so a town being listed doesn't mean every street can order today. Coverage is street by street, so check your exact address in the comparison above, or browse our broadband deals by area pages.

Every toob plan is full fibre with symmetrical speeds, meaning the upload speed matches the download speed. Many plans on other networks upload far more slowly (Vodafone's Full Fibre 150 on Openreach, for example, uploads at 27 Mbps), so this is toob's biggest practical difference: video calls, sending large files, backing up photos to the cloud and live-streaming all benefit. These are toob's advertised speeds and contract options, checked October 2026:

Every home plan includes free installation, unlimited usage and a wi-fi 7 router. toob says it doesn't cap usage or use traffic management. The home300, home600 and home2300 plans were launched on 21 April 2026, alongside the new wi-fi 7 router. toob calls home900 its most popular plan, and it's the only one that also comes on a monthly rolling contract, though only in selected areas. home2300 is toob's fastest plan; toob notes that maximum speeds are achievable over a wired Ethernet connection, so a laptop or console on wi-fi won't see the full figure.

If you live in a CityFibre area, your choice is normally between home900 and home2300. The cheaper, slower tiers are only sold in toob's own-network towns.

toob is a broadband-only provider. It listed no TV or mobile packages when we checked in October 2026, so the extras are all about getting the best from the connection.

The wi-fi 7 router. New customers get a toob wi-fi 7 router made by Linksys; ISPreview identifies it as the Linksys Pinnacle 2. It uses the 2.4 GHz and 5 GHz bands at the same time, has a night mode that turns the lights off between 8pm and 8am, and has a one-press button to pause the internet. Earlier customers have a wi-fi 6 Linksys router.

complete wi-fi (mesh). This paid add-on, on a 12-month term, adds Linksys mesh units that work with your router to spread the signal around a larger home. New customers get wi-fi 7 mesh units; existing customers with the earlier wi-fi 6 router get wi-fi 6 mesh extenders instead. toob guarantees 35 Mbps or more in the main living areas (not outbuildings, garage conversions or gardens). If it can't achieve that, you may be able to end the complete wi-fi contract early without a termination fee. The equipment is loaned for the contract and has to be returned at the end. For free fixes to try first, see our guide on how to improve your Wi-Fi signal.

Static IP and CG-NAT. toob uses CG-NAT (carrier-grade network address translation) as standard, meaning your connection shares a public internet address with other customers and that address can change unless you pay for a fixed one. Most households won't notice, but toob says you'll likely need a fixed (static) address to host a website, a game or email server or a Plex media server, for peer-to-peer gaming, or to reach your home network from outside through a VPN or remote access to your computer. In that case you can add a static IPv4 address. It's a paid add-on on a monthly rolling basis, available on every speed except toob essentials.

Home phone. toob doesn't provide a phone line itself. It has partnered with Phonely, a digital landline provider, and you sign up with Phonely directly. toob's terms say a digital (VoIP) phone service needs a separate agreement with a digital phone provider and won't work in a power cut, so check that any personal alarm is compatible. The traditional copper phone network (the PSTN) is being retired, and for most customers the move to digital landlines is expected to be complete by January 2027 (GOV.UK), so home phones are moving to digital services like this across all providers. If a home phone matters to you, compare broadband and phone deals too.

TV and mobile. There are no toob TV or mobile bundles. If you're leaving a provider that bundles TV or mobile, see the FAQs below for what happens to those services. If TV matters, compare broadband and TV deals.

On 8 October 2026, toob's Trustpilot page showed a TrustScore of 4.5 out of 5 (rated 'Excellent') from 11,488 reviews. toob has claimed its profile and pays for a Trustpilot subscription, as Trustpilot discloses on the page, so read a range of recent reviews as well as the score.

toob lists these awards on its website:

• Broadband Genie Awards 2024: Best Value Provider.
• Broadband Genie Awards 2025: Best Provider in the Midlands, East and South East of England.
• North East Contact Centre Awards 2025: its Stockton office won Contact Centre of the Year (under 250 seats).
• UK Fibre Awards 2023: Best Urban Fibre Provider.
• Central South Business Awards 2023: SME of the Year.
• A Uswitch accreditation for broadband excellence in 2026.

toob's support runs seven days a week. Phone lines (02392 065558) are open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday and 10am to 4pm on Sunday, and live chat runs from 7am to 10pm every day. There's also an online 'my account' and a network status page for checking faults in your area.

Yearly price rises. For orders placed from 21 April 2026, toob's terms say your monthly price increases each year by the amount set out in your order confirmation and activation email. toob describes this as a fixed increase, shown at the point of sale. On its package listings in October 2026, 12-month plans showed a set rise from the April 2027 bill, and 24-month plans showed set rises from the April 2027 and April 2028 bills. toob also passes on any change in VAT. The comparison above shows the exact rise for each deal.

This follows Ofcom's rules: since 17 January 2025, mid-contract rises in new contracts can no longer be linked to inflation or set as a percentage, and providers must set out any rises up front, in pounds and pence, with the dates they apply. toob says customers who ordered before 21 April 2026 won't see price increases during their minimum contract period.

Contract lengths. toob offers 24-month and 12-month contracts on every home plan, and home900 also comes on a monthly rolling contract in selected areas. When your minimum term ends, the service carries on month to month.

Changing your mind. You can cancel an order up to 2pm the day before your activation date, and there's a 14-day cooling-off period from activation. Cancel within that window and toob refunds your first monthly payment and doesn't charge an early termination fee.

Leaving early. If you end the contract during the minimum term, toob charges an early termination fee, worked out for each remaining full month as the monthly fee minus a fixed deduction. If there's a significant problem with the quality of toob's service, its terms say you may be able to leave without the fee.

Moving home. This is the clause to read carefully. If you move during your minimum term, toob's terms say you must start a new toob agreement at your new address to avoid the early termination fee, and that this applies even where toob isn't available at your new home. Because toob only reaches certain towns, a likely move within the next two years is a good reason to choose a 12-month contract, or the rolling home900 if it's offered at your address.

One Touch Switch. Since 12 September 2024, Ofcom's One Touch Switch process has let you move between providers on separate networks, such as from Openreach to toob or CityFibre, by contacting only your new provider. You're sent details such as any charges for leaving your current deal and the switch date, and your old provider must keep your service running until the new one is activated. With toob it's optional: tick 'I'm happy for toob to manage the switch' when you order online or by phone. You need to be the account holder with your current provider, living at the address and with a live service there. toob matches you using your surname and occasionally your account reference; if the details don't match, you can still order and cancel your old service yourself once toob is live.

toob says One Touch Switch isn't available on its business broadband, on its 'up to 9 months free' switching offer, or when changing between toob products at the same address. Your old provider's early exit charges are still your responsibility, including when you switch with One Touch Switch.

No gap in service. Your old service stays on until toob is live. Once your toob connection is activated, toob tells your old provider, which typically disconnects by the end of the same day, and toob doesn't charge you until your new service is live. If you have a phone line with your old provider, you choose when ordering whether to keep it (and your number) with them or disconnect it, because the phone isn't part of the switch.

Installation. Because toob's fibre is a separate network, an engineer usually needs to connect your home. Installation is free as standard. toob needs at least 5 days between your order and the installation, and a standard installation typically takes 1 to 2 hours. The engineer brings a new fibre cable into your home, overhead from a telegraph pole or underground through ducting depending on how your street was built, and fits a small box on an outside wall. In flats where fibre is already installed through the building, you're connected to the nearest point. You need the homeowner's permission, so tenants should check with their landlord first. Your router arrives a few days before installation, and you can rearrange the appointment free of charge up to 2pm the day before.

For a step-by-step overview, read our guide to switching broadband providers.

Pros

• Symmetrical full fibre on every plan, so uploads are as fast as downloads (advertised, checked October 2026).
• Five speeds on its own network, including mid-range home300 and home600 steps between the entry plan and home900.
• 12-month contracts on every plan, and a monthly rolling home900 in selected areas.
• A wi-fi 7 router, free installation and unlimited usage with no traffic management on every home plan.
• The yearly price rise is a fixed amount shown before you sign up.
• A 4.5 out of 5 TrustScore from more than 11,000 Trustpilot reviews (8 October 2026) and phone and chat support seven days a week.
• A 50/50 Mbps social tariff with no exit fees in its own-network towns.

Things to consider

• Availability is limited to toob's own towns and CityFibre areas; on CityFibre you can only choose home900 or home2300.
• Its own network, at about 300,000 premises in August 2026, is well short of its original 1 million target, and not every street in a listed town is covered.
• No TV or mobile bundles, and a home phone means a separate contract with Phonely or another VoIP provider.
• CG-NAT is standard; a static IP costs extra.
• Moving home during the minimum term means taking toob to your new address or paying the early termination fee, even if toob can't serve the new home.
• The full 2300 Mbps needs a wired connection and capable equipment.
• toob is loss-making, and ISPreview reports that its main lender, Ares, has effectively controlled it since an August 2026 restructuring.

If toob can't reach your address, or you want something toob doesn't sell, these providers are worth comparing:

• Hey!Broadband is another full-fibre provider whose coverage page lists towns across Greater London and the South, including Hampshire and Surrey. Unlike toob, it sells a VoIP home phone and SIM-only mobile deals itself.
• Trooli builds its own full fibre network, and its coverage page lists places in Hampshire (such as Lymington, Ringwood and Brockenhurst) and Surrey (Chobham and Bramley). Like toob, it advertises upload speeds that match its download speeds.
• YouFibre is a full-fibre provider that advertises symmetrical speeds, fixed-price plans, a minimum speed guarantee and a contract buy-out.
• Vodafone sells over CityFibre as well as Openreach. In its CityFibre areas its uploads match its downloads, as toob's do.
• Sky is the obvious choice if you want TV on the same bill, and its Gigafast+ full-fibre plans advertise speeds up to 5Gbps where available.

See every provider in our broadband providers directory, browse fibre broadband deals or broadband-only deals, or enter your postcode in the comparison above to see toob's live deals next to everyone else's.