Compare Hey! Broadband Deals in October, 2026

Hey!Broadband is the trading name of Hey Broadband Ltd, a company registered in England and Wales (company number 11992003) with its registered office in Altrincham, Cheshire. Companies House records show it was incorporated on 13 May 2019.

It is not an independent reseller. Hey Broadband Ltd is controlled by F & W Networks Ltd, which holds 75% or more of its shares and voting rights. F&W Networks (short for Fibre and Wireless) is the company that builds the full fibre network Hey!Broadband sells over. Companies House lists F&W's controlling shareholder as Foresight Fibre Holdco Limited, with more than 50% but less than 75% of the shares, registered care of the investment firm Foresight Group LLP. ISPreview reports that F&W is backed by Foresight Group LLP and Maestro Capital; Companies House shows Maestro Capital stopped being a person with significant control of F&W in August 2020.

That makes Hey!Broadband an altnet provider. An altnet is an alternative network: a company that lays its own fibre rather than renting lines from Openreach (the network used by BT, Sky and many others) or Virgin Media. F&W runs its network on an open-access basis, so other internet providers can sell over it too, but ISPreview describes Hey!Broadband as perhaps the primary provider on it.

Hey!Broadband has grown steadily. It passed 25,000 customers in August 2024, 35,000 in March 2025 and announced more than 40,000 in August 2025, according to ISPreview's reports of the company's announcements. Its chief executive at the time of the March 2025 announcement was Lourdes Saez. In 2023 it was Highly Commended in the Best Integrated Campaign category at the ISPA Awards, run by the UK's Internet Services Providers' Association.

Hey!Broadband is only available where F&W Networks has built full fibre. F&W describes itself as a builder and wholesaler bringing full fibre to mid-sized towns and rural areas in the South of England, and Hey!Broadband says its aim is to complement the bigger operators so that smaller towns, villages and rural areas get full fibre too.

Hey!Broadband's coverage page (checked 8 October 2026) lists 33 towns across Buckinghamshire, Greater London, Hampshire, Hertfordshire, Oxfordshire, Surrey and West Sussex:

Amersham, Aylesbury, Banbury, Beaconsfield, Billingshurst, Burgess Hill, Carterton, Chesham, Copthorne, Cranleigh, Crawley, Crawley Down, Dorking, Ealing, East Grinstead, Elstead, Farnborough, Farnham, Frimley, Gerrards Cross, Godalming, Haywards Heath, Hemel Hempstead, High Wycombe, Horley, Horsham, Kidlington, Lane End, Redhill, Southall, Southwater, Wantage and Witney.

A town appearing on that list does not mean every home in it can connect. The network is built street by street, and Hey!Broadband's help pages note that some premises inside a coverage area may not be connectable because of technical issues. The only reliable check is your full postcode, in the comparison above or on Hey!Broadband's coverage checker.

How big is the network? F&W's website (checked October 2026) says it covers 6 counties and 30 locations with more than 410,000 homes passed. Treat that figure with some care: ISPreview reported in August 2025 that the 410,000 figure dates from February 2024, and that independent thinkbroadband data put the network closer to 269,000 premises in March 2025. Either way, this is a regional network, not a national one. If you live outside the South East and London, Hey!Broadband is unlikely to be an option for now; our broadband deals by area pages show what is available in your town.

Every Hey!Broadband home package is full fibre, also called FTTP (fibre to the premises): the fibre optic cable runs all the way into your home rather than stopping at a street cabinet and finishing over an old copper phone line. All three main tiers are also symmetrical, which means the upload speed matches the download speed. That matters if you back up photos to the cloud, make video calls, upload large files for work or stream to an audience.

Speeds are as advertised by Hey!Broadband, checked October 2026. Hey!Broadband quotes them as average speeds and recommends a wired connection to reach them; Wi-Fi speeds on your devices will usually be lower.

Contract lengths. The rolling option has no minimum term and needs 30 days' notice to cancel, which is genuinely flexible, but rolling contracts carry a standard installation fee. On 12-month and 24-month contracts standard installation is free. The 12- and 24-month plans also carry a fixed price rise each April (see below), which the rolling plans in the price guide do not list.

Which speed? As a rough guide, 150Mbps is plenty for a small household that streams and browses; 400Mbps suits a busy family with several people streaming, gaming and working at once; and 900Mbps is for heavy users and homes that move large files. Not sure what you get now? Run our broadband speed test and compare it with the table.

Router. Every residential package includes an H!B router at no extra cost, with parental controls. The engineer picks a router from Hey!Broadband's approved range after looking at your home. Its current bundles are advertised with a Nokia router, and its legal page also carries guides for Adtran and Linksys models (Adtran 854-v6, Linksys MX4000, SPNMX42HF and SPNMX56HF) as well as the Nokia WiFi Beacon 3.1, so the exact model you receive can vary. If you would rather use your own router, Hey!Broadband can supply a bridge-mode device, but you have to ask for it before installation.

Better Wi-Fi. Two paid add-ons tackle weak spots. Mesh WiFi is a self-install kit using Nokia WiFi Beacons (Wi-Fi 6) managed in the Nokia WiFi app. Wi-Fi Pro is installed and optimised by an engineer, with up to three extenders depending on the size of your home. Before paying for either, our guide on how to improve your Wi-Fi signal covers free fixes worth trying.

Home phone. Full fibre doesn't need a phone line, so Hey!Broadband's home phone is a VoIP (internet calling) add-on: you plug a handset into the Hey!Broadband router, and calls to UK landlines and mobiles are included. You can keep your existing number or take a new one; Hey!Broadband says moving a number across can take up to three weeks. Call forwarding is available and international calls are an extra. This fits the wider change in the UK: the traditional copper phone network is being retired, and GOV.UK says most customers are expected to have moved to digital landlines by the end of January 2027. A digital landline needs mains power, so it won't work in a power cut without a back-up such as a battery. If you rely on a landline, a telecare alarm or a monitored alarm, tell Hey!Broadband before you switch.

Mobile. Hey!Broadband sells SIM-only plans (Unlimited or 10GB data, with unlimited UK minutes and texts, 4G/5G) on 24-month, 12-month or 30-day terms. They are available to non-broadband customers too, with separate plans for Hey!Broadband full fibre customers. According to Hey!Broadband's SIM-only page (checked October 2026), its mobile service runs on the Three network, so check Three's signal where you live and work before committing to a 12- or 24-month plan. The same page says premium charges apply for international calls and roaming.

Security and extras. Norton 360 Deluxe or Advanced and a static IP address are available as add-ons.

No TV. Hey!Broadband does not sell a TV service (checked October 2026). Its connection will happily run streaming services and apps, but if you want a pay-TV bundle from one provider, compare our broadband and TV deals.

On Trustpilot, Hey!Broadband has a TrustScore of 4.1 out of 5 (rated "Great") from 5,829 reviews, checked 8 October 2026. The reviews are polarised rather than uniformly good: 71% are 5-star and 18% are 1-star, with few in between. Trustpilot shows the company had replied to 99% of its negative reviews.

Trustpilot reviews are a snapshot from people who choose to leave one, so read a selection of recent 1-star and 5-star reviews for your area before deciding. If you do have a problem that Hey!Broadband can't resolve, its complaints code says you can take it to CISAS, its Ofcom-approved alternative dispute resolution scheme, once you have a deadlock letter from Hey!Broadband. Using CISAS is free for residential customers.

Support is available by phone (8am to 8pm Monday to Friday, 8am to 6pm at weekends), live chat and email, with email replies promised within 24 hours.

Hey!Broadband's residential price guide (effective from July 2026) is clear about mid-contract rises:

• 12- and 24-month broadband plans: the monthly price goes up by a fixed amount each April. The amount is written in pounds and pence in the price guide and shown when you sign up.
• Home Worker plans and the Everyday Fibre social tariff: no price increase during the minimum term.
• Contract SIM plans and the VoIP phone package: also rise by a fixed amount each April.

Its residential terms say the same thing: the April increase is a specific amount, set out in your contract summary. That matches Ofcom's rules for contracts taken out since 17 January 2025: any mid-contract rise must be set out in pounds and pence at the point of sign-up, along with when it will happen, and inflation-linked or percentage-based rises are no longer allowed. When you compare, work out the full cost over the contract, including the April rise.

Hey!Broadband sometimes runs offers that remove the rise. For example, a "2026 No Price Hike" promotion for people signing up between 24 February and 29 March 2026 guaranteed no annual increases for the whole 24 months. Check the deal terms in the comparison for any current offer.

Hey!Broadband's residential terms say your service confirmation email tells you what your monthly payment will be once the minimum term has ended. After that point you can leave with 30 days' notice and no early termination charge, and if you switch away using an approved switching process such as One Touch Switch, your agreement ends on the day the switch completes. If you leave early, Hey!Broadband's early termination charge is based on the months left in your minimum term and is never more than the total of the monthly fees you would have paid. There is also a 14-day cancellation period after you order; if you cancel in it, Hey!Broadband can charge for any installation work carried out and service used up to that point.

One Touch Switch. Hey!Broadband supports Ofcom's One Touch Switch. Since 12 September 2024, switching between broadband providers on separate networks can use this process: you only contact the new provider, you are sent the key details (such as any charge for leaving your current deal) and the switch is arranged for the date you choose, with your old contract ending automatically when it completes. So you don't need to call your old provider to cancel, even though Hey!Broadband uses a different network. Any early termination charge from your old provider still applies. Hey!Broadband has a Contract Buyout Team that may offer free months or bill credits to help cover that cost; you will need to show proof of your current contract.

Installation. Because F&W's fibre is a separate network, an engineer has to connect your home. Hey!Broadband says installation can be booked as soon as 4 days after you sign up, depending on availability, and the visit usually takes 1.5 to 2.5 hours (its help pages say up to three). The fibre is brought in from a telephone pole, an underground trench or overground ducting, depending on how your street was built. If your home needs non-standard work, it is treated as a bespoke installation and any cost has to be agreed with you before the work starts.

Timing. Keep your current service running until the Hey!Broadband connection is live. Under One Touch Switch your old provider keeps your service running on the same terms until the new one is live, and any loss of service should not exceed one working day where technically possible. Our guide to switching broadband providers walks through the process step by step.

Strengths

• Symmetrical upload and download speeds on every main package, from 150Mbps up to 900Mbps.
• Full fibre to the home, on a network owned by its parent company rather than Openreach.
• A real choice of contract length, including a rolling plan with 30 days' notice.
• Router included, with optional mesh and engineer-installed Wi-Fi.
• Home Worker plans with a one-working-day SLA and no mid-contract rise, and a social tariff with no rise during the contract.
• Supports One Touch Switch, with a Contract Buyout Team to help with exit fees.

Things to consider

• Only available where F&W Networks has built, mainly in towns across London and the South; most of the UK cannot get it.
• 12- and 24-month plans rise by a fixed amount every April.
• Rolling contracts carry an installation fee.
• No TV service, so a pay-TV bundle means going elsewhere.
• Trustpilot reviews are mostly positive but nearly one in five is 1-star.
• Switching from Openreach or Virgin Media means a new engineer installation.

The comparison above shows Hey!Broadband deals only. To see what else is available on your street, enter your postcode in our main broadband deals or fibre broadband deals comparison, which list every provider on our panel that can connect your address. A few pointers:

• V4 Consumer is listed by F&W Networks as another of its partner internet providers, so where it sells, it may be offered over the same network as Hey!Broadband.
• Other full fibre providers on our panel include Community Fibre, toob, Trooli and Zzoomm. Each is available in its own set of areas, so whether any of them is available alongside Hey!Broadband depends on your street.

Browse every provider on our panel on the broadband providers page.