Compare Zzoomm broadband deals in 2026
Zzoomm is a full fibre broadband provider that sells over its own group's network in market towns across England, from Henley-on-Thames, where it started, to places such as Crewe, Chesterfield, Cheltenham, Altrincham, Shrewsbury and Worcester. It doesn't sell broadband over Openreach lines, so if Zzoomm has built in your street you get a genuinely different network from the big national providers. If it hasn't, it can't connect you.
Every Zzoomm plan has symmetrical speeds, meaning your upload speed is the same as your download speed. There are four tiers, from 200Mbps up to 2300Mbps, and you can take them on a rolling monthly plan, a 12-month contract or a 24-month contract. Fast uploads matter if you work from home, send large files, back up photos to the cloud or stream and game online.
Enter your postcode in the comparison above to see Zzoomm's live deals at your address. To compare Zzoomm with other providers, see our fibre broadband deals or broadband providers pages. Below we cover Zzoomm's merger with FullFibre, which towns it reaches, how to choose between its four tiers, its newer Zzoomm TV service, its contract buyout scheme and what installation involves. Package details were checked on Zzoomm's own website in October 2026.
Who is Zzoomm?
Zzoomm is what the industry calls an altnet: an alternative network operator that builds its own full fibre rather than reselling Openreach or Virgin Media lines. It was set up by Matthew Hare, who had earlier founded the rural fibre network Gigaclear. The company behind the brand, Zzoomm Plc, was incorporated on 21 December 2018 and is registered in England and Wales (company number 11738914).
Zzoomm's first build was Henley-on-Thames in Oxfordshire, about 6,800 premises. Work began in September 2019 using its own in-house engineers, the first homes went live at the start of 2020 and the town was finished at the end of December 2020. In September 2020, investment firm Oaktree Capital Management backed Zzoomm to expand into more towns. By October 2023 ISPreview reported that about one in three premises in Henley had taken up the service, while noting that Zzoomm's wider build had slowed that spring.
By August 2024 Zzoomm had 30,000 customers across 23 towns and 202,000 premises ready for service. ISPreview reported at that point that Zzoomm had recently stopped building new network to concentrate on signing up customers in the areas it had already reached, because raising money for new building had become difficult.
Zzoomm and FullFibre: one company since 2025
The biggest change in Zzoomm's history came in 2025. It agreed to merge with FullFibre Limited, another altnet focused on market towns, which sold broadband under the BeFibre brand. The deal was announced on 27 January 2025 and its completion was announced in March 2025, after regulatory approval. At the time ISPreview reported that the two networks barely overlapped, and that FullFibre's own network covered about 380,000 premises across 81 market towns. Zzoomm described the merger as creating one of the UK's largest altnets.
In February 2026 the two businesses finished integrating. Zzoomm became the group's single retail brand, BeFibre customers were due to move across to Zzoomm, and the Zzoomm brand was refreshed at the same time. So if you knew BeFibre in your town, Zzoomm is now the name to look for.
On ownership, Companies House shows Zzoomm Plc is owned by Zzoomm Group Limited, which since 7 March 2025 has been owned by Altnet Partners Limited. That company is owned by Altnet Partners Holdco Limited, whose own controlling shareholders are Iris Infra Holdco Limited (more than 50%) and ZGL Investment Limited (more than 25%). Before the merger, ISPreview reported that Zzoomm was backed by Oaktree Capital, bank debt and private investors, and FullFibre by Basalt Infrastructure Partners. James Warner, previously FullFibre's chief executive, became Group CEO. Matthew Hare became Executive Chairman and stepped back from that role in July 2025, remaining a minority shareholder.
Where is Zzoomm available?
Zzoomm focuses mainly on market towns and smaller urban areas in England, though its coverage list also includes parts of some cities, such as Sheffield, Derby, Nottingham, Peterborough and Stoke-on-Trent. According to ISPreview's reports in February and September 2026, the combined network reaches about 600,000 premises in parts of about 110 market towns. Zzoomm's own coverage page, checked in October 2026, lists 199 places across 27 county areas, including:
- The South and Thames Valley: Henley-on-Thames, plus Sandhurst and Crowthorne in Berkshire
- The North West: Crewe, Northwich and Sandbach in Cheshire, Altrincham and Rochdale in Greater Manchester, and Blackpool in Lancashire
- The Midlands: Chesterfield, Derby and Buxton in Derbyshire, Cannock, Leek and Stoke-on-Trent in Staffordshire, Nottingham, and Worcester, Evesham, Malvern and Kidderminster in Worcestershire
- Yorkshire and the North East: Sheffield, Rotherham and Penistone in South Yorkshire, and Northallerton, Tadcaster and Middlesbrough under North Yorkshire
- The West and Welsh borders: Cheltenham in Gloucestershire, Hereford, and Shrewsbury and Oswestry in Shropshire
- The East: Peterborough in Cambridgeshire, and Brentwood, Colchester and Clacton-on-Sea in Essex, plus Hornchurch in east London
A town appearing on that list does not mean every street is covered. Zzoomm's network often reaches parts of a town rather than all of it, so availability is decided address by address. Enter your postcode in the comparison above to see the Zzoomm deals listed for your address. The comparison uses its own availability data, so if no Zzoomm deals show, check Zzoomm's own coverage page before ruling it out, and see our fibre broadband deals for other providers. You can also look up your town in our broadband deals by area pages.
What network does Zzoomm use?
Zzoomm sells broadband over the group's own network. It is full fibre to the premises (FTTP), meaning fibre-optic cable runs all the way into your home rather than stopping at a street cabinet and finishing over an old copper phone line. That is why Zzoomm can offer the same speed in both directions, and why your speed doesn't fade the further you live from a cabinet.
Because it's a separate network, a Zzoomm connection is installed as a new line into your home. It doesn't replace an Openreach or Virgin Media line, and you can keep one of those running until the switch is complete. In some streets the fibre reaches you along existing telegraph poles or through existing underground ducts rather than a newly dug channel (Zzoomm's installation guide calls some of these "PIA" installs), but the broadband service itself runs on Zzoomm's network. FullFibre's side of the group was built as an open-access network, which means other providers can sell services over it.
One technical point for gamers and people who host things at home: ISPreview reported in April 2026 that FullFibre had adopted CGNAT, which shares one public IPv4 address among several customers. The same report said the network fully supports IPv6, the newer addressing system, which Zzoomm has long supported. If you need your own public address, for example for remote access to a home server or CCTV, ask about a static IP address before ordering. Zzoomm's terms list static IPs as a paid add-on.
Zzoomm broadband packages
Zzoomm sells four full fibre home broadband plans. Each one has the same advertised upload and download speed. These are the plans listed on Zzoomm's website, checked October 2026:
Plan | Advertised download | Advertised upload | Router listed on 12 or 24-month plans |
|---|---|---|---|
Zzoomm 200 | 200Mbps | 200Mbps | WiFi 6 router |
Zzoomm 500 | 500Mbps | 500Mbps | WiFi 6 router |
Zzoomm 1000 | 1000Mbps | 1000Mbps | WiFi 7 router |
Zzoomm 2300 | 2300Mbps | 2300Mbps | WiFi 7 router |
Every plan comes in three contract lengths:
- FlexiMonth: a rolling monthly plan with no long commitment. It suits renters, people who might move soon, or anyone trying Zzoomm out. When we checked, FlexiMonth cost more per month than the 12 and 24-month plans at every speed, and its package tiles did not list a router.
- 12 months: a fixed term, with a free router listed on the plan. The 12-month tiles we checked showed a single monthly price, with no stated rise during the term.
- 24 months: the longest term. The listings show one monthly price for months 1 to 12 and a higher price, stated when you order, from month 13.
Zzoomm says there are no data caps on its broadband, and standard installation is free on all plans. Enter your postcode in the comparison above to see which Zzoomm deals are listed for your address and their current prices, so you can weigh the flexibility of FlexiMonth against the savings of a longer term.
Choosing the right Zzoomm plan
A few Zzoomm-specific rules make the choice of tier more important than it looks:
- You can move up, not down. Zzoomm's terms let you upgrade at any time, but you can't downgrade during your minimum period unless Zzoomm agrees in writing. Downgrading is allowed once the minimum period ends. If you're unsure, start lower and move up.
- The router changes with the tier. The package listings put a WiFi 6 router on the 200 and 500Mbps plans and a WiFi 7 router, with a 2.5GbE port, on the 1000 and 2300Mbps plans.
- Zzoomm 2300 needs the right kit. The 2.3Gbps is shared across your whole home, both down and up. Zzoomm explains that to get more than 1Gbps on a single wired device, that device needs a multi-gigabit network port and adapter.
- The upload is the difference. Even Zzoomm 200 uploads at an advertised 200Mbps, which is what makes video calls, cloud backups and sending large files quicker.
- Contract buyout rises with speed. If you are leaving another contract early, the most Zzoomm's buyout scheme will reimburse is higher on faster plans (see Switching to Zzoomm below).
Once you are connected, our broadband speed test shows what you are actually getting, and our guide on how to choose a broadband package covers the basics.
Extras and bundles
Zzoomm is broadband first, with a few optional extras: a router upgrade path, a home phone service and, since 2026, its own TV service. Its website menu lists home broadband, business broadband, Zzoomm TV and Home Phone; we found no Zzoomm mobile or SIM-only offer in October 2026.
Routers and Zzoomm WiFi Pro
The package listings we checked in October 2026 show a free WiFi 6 router with the 200 and 500Mbps plans and a free WiFi 7 router with the 1000 and 2300Mbps plans, on 12 and 24-month contracts. Zzoomm's sources don't all agree: its FAQ page says a WiFi 7 router comes with every plan, and ISPreview reported in August 2025 that Zzoomm had launched Wi-Fi 7 routers for new customers on all plans. Check the router named in your order summary before you confirm. Zzoomm's published specifications for the WiFi 7 router include:
- Dual-band Wi-Fi (2.4GHz and 5GHz) with a maximum wireless speed of up to 6.5Gbps, connecting up to 75 devices
- A 2.5GbE WAN port, one 2.5GbE LAN port and three 1GbE LAN ports, so you can wire one multi-gigabit device at full speed
- A phone port (FXS) for Zzoomm Home Phone and a USB 3.1 port
- Support for EasyMesh (for adding mesh units) and Matter (a smart-home standard), plus WPA3 security and a guest network
Zzoomm says the router on its own is ideal for 1 to 2 bedroom homes, with coverage of up to 200 square metres per unit. For bigger homes it sells Zzoomm WiFi Pro, extra mesh units charged monthly per unit, which together support up to 150 devices. You can use your own router if you prefer: Zzoomm allows it, but it will only support its own equipment up to the fibre connection box. Our guide to improving your Wi-Fi signal can help before you pay for mesh.
The FlexiMonth package tiles don't list a router, so check what equipment is included before you order a rolling plan. Apart from the fibre wall box, Zzoomm's terms require you to return equipment when your agreement ends.
Zzoomm Home Phone
Zzoomm Home Phone is an optional digital landline that runs over your fibre connection, known as VoIP (voice over internet protocol). It is on a monthly rolling contract and includes unlimited calls to UK landlines (01, 02 and 03 numbers) and UK mobiles, under a fair-use policy. International and premium-rate numbers are charged separately. Your phone plugs into the phone port on the WiFi 7 router, or Zzoomm sends an adapter if you have one of its other routers.
You can usually move your existing number to Zzoomm free of charge. Zzoomm says this typically takes about 12 working days and gives you a temporary number in the meantime.
The traditional copper phone network (the PSTN) is being retired, with the switch-off due to complete by 31 January 2027, so digital landlines like this are becoming the norm everywhere. The important difference: Zzoomm Home Phone won't work in a power cut or broadband outage, including for 999 calls. Zzoomm advises keeping a charged mobile handy, and asking your provider before you switch if you rely on your landline for a medical alarm, care system, or security or health monitoring. Browse broadband and phone deals to compare landline bundles.
Zzoomm TV
Zzoomm TV launched on 14 May 2026, first for existing Zzoomm broadband customers. Its TV page, checked in October 2026, says new customers can now add TV when choosing their broadband package. It is only sold with Zzoomm broadband, and the small print sets a 24-month minimum commitment for TV, which is worth weighing if you picked a FlexiMonth or 12-month broadband plan for flexibility.
Zzoomm TV runs on Netgem's PLEIO platform and streams over your home Wi-Fi through a small 4K streaming "puck" that plugs into your TV's HDMI port, so you don't need an aerial or satellite dish and can use it in any room. It includes:
- 200+ live channels: 60+ from Freely plus more than 150 extra channels
- Catch-up players such as BBC iPlayer, ITVX and Channel 4, and other streaming apps from the Google Play Store
- Pause and restart for live TV, and voice search
- 300+ cloud games, played with the included wireless controller
- The puck, a voice remote, the game controller and cables
Subscriptions to paid services such as Netflix and Prime are not included, and Zzoomm points out you still need a TV Licence to watch live TV or BBC iPlayer. If you want a big pay-TV package with sport and films built in, compare broadband and TV deals from the national providers too.
What do Zzoomm customers say?
On Trustpilot, Zzoomm had a TrustScore of 4.7 out of 5 ("Excellent") from 10,066 reviews when we checked on 8 October 2026. Trustpilot reviews are left by customers themselves and the score changes over time, so read a selection of recent reviews, especially for your area.
Ofcom's regular complaints league tables don't include Zzoomm. They only cover providers with at least 1.5% of the market, and Zzoomm is below that size, so there is no official complaints ranking to compare it against. Zzoomm says it aims to resolve complaints within 7 days, escalating to senior managers if needed. If you can't reach agreement, it is a member of Ombudsman Services: Communications, the independent dispute resolution scheme.
On recognition, Zzoomm was shortlisted (it did not win) for Broadband Provider of the Year at the Connected Britain Awards 2022. In July 2024 Zzoomm said ISPreview's speed test data for the first half of 2024 showed it had the fastest average download speed, 1051.9Mbps, among the altnets tested; that is a 2024 result and newer figures may differ.
On the other side of the ledger: in October 2025 the Advertising Standards Authority upheld five complaints about a Zzoomm direct-mail letter headed "Important notice. Disruption in your area", because it wasn't obviously marketing. Zzoomm had already withdrawn the campaign and said a team that no longer worked with it had created it. ISPreview noted it was not the first time the ASA had ruled against Zzoomm, though the earlier case was about a different issue.
Customer Care is open Monday to Friday 8:30am to 7pm, and on Saturdays and bank holidays 9am to 5pm, with a network status page online for checking faults.
Price rises and contract terms
Since 17 January 2025, Ofcom's rules require providers to tell you in pounds and pence, before you sign up, exactly how much your monthly price will rise during the contract and when. Inflation-linked rises are no longer allowed in new contracts.
Zzoomm's terms (contracts from 3 April 2026, clause 8.1) say the price can only rise during your minimum period if the rise is set out in your order confirmation email. If no rise is set out, there are no changes during the minimum period. In practice:
- 24-month plans show one monthly price for months 1 to 12 and a higher price, stated when you order, from month 13.
- 12-month plans were listed at a single monthly price when we checked. Your order confirmation is what counts: if it sets out no increase, the price is fixed for the 12 months.
- After the minimum period (and on FlexiMonth, which rolls monthly), Zzoomm can raise prices with at least one month's notice.
Other terms worth knowing:
- Cooling-off: you have 14 days from your order confirmation to change your mind.
- The Zzoomm guarantee: within 40 days of activation, you can cancel without an early termination charge if you report a material problem and Zzoomm has had a reasonable chance to fix it but can't.
- Leaving early: cancelling during the minimum period means an early termination charge, based on the months remaining. It can never be more than you would have paid for the rest of the term. You need to give one month's notice to end the agreement.
- Total loss of service: if your service is completely lost for at least 30 days in a row, the terms let you leave without an early termination charge.
- Changing plan: you can upgrade at any time, but you can't downgrade during the minimum period unless Zzoomm agrees.
- Add-ons: TV carries its own 24-month minimum commitment, separate from your broadband term.
Switching to Zzoomm
Since 12 September 2024, switching between broadband providers uses Ofcom's One Touch Switch process. You only contact the new provider; your current provider then sends you important information about the switch, including what leaving your current deal would cost, and the new provider arranges the switch with your old provider for the date you choose, whichever networks the two providers use. Zzoomm supports One Touch Switch: it contacts your old provider, gets your Zzoomm connection live first, and then has the old service cancelled automatically, so you shouldn't be left without broadband. If One Touch Switch isn't possible in your case, Zzoomm says you'll need to cancel with your old provider yourself, and it suggests allowing a short overlap. Its installation guide likewise recommends not cancelling your existing broadband until the Zzoomm installation is complete.
If you are still in contract elsewhere, Zzoomm's contract buyout scheme can reimburse your old provider's early exit fee, up to a cap that rises with the speed of the package you choose. The scheme rules, checked October 2026, say:
- it applies only to Zzoomm 12-month and 24-month contracts, not FlexiMonth
- you must enrol on the same day you order, then claim within 90 days by uploading your final bill showing the exit fee
- you're paid only after Zzoomm is installed, your first bill is paid and the cooling-off period has passed
- it can't be combined with Zzoomm's Refer-a-Friend scheme, and it can be withdrawn at any time
Our guide to switching broadband providers covers the process step by step.
What happens at installation?
Because Zzoomm runs its own network, an engineer needs to bring a new fibre line into your home. Standard installation is free. Most installs take around two hours: the engineer runs the fibre to your home, drills a small hole through the wall to bring it inside, fits a fibre connection box and sets up your router, including any extra Wi-Fi points you've ordered.
The fibre reaches your home in one of three ways, depending on how the network was built in your street:
- through a small channel dug from the street
- through existing underground ducts
- from an overhead telegraph pole
Pole and duct installations need a survey first, and someone needs to be in for it because the surveyor may need to see inside as well as outside. If a job is expected to take more than 4 hours or is complex, Zzoomm carries out a free survey and agrees any extra cost with you before work starts. Someone aged 18 or over must be at home during the installation.
Pros and things to consider
Pros
- Symmetrical speeds on every plan: uploads match downloads, from 200Mbps to 2300Mbps.
- Genuine choice of commitment: FlexiMonth rolling, 12-month or 24-month terms on every speed.
- Price changes stated up front: 24-month plans show their month-13 price when you order, and 12-month plans were listed at a single price when we checked.
- Free standard installation and no data caps.
- WiFi 7 router listed on 1000 and 2300Mbps fixed-term plans, with a 2.5GbE port for one multi-gigabit device.
- Strong Trustpilot rating: 4.7 out of 5 from 10,066 reviews (checked 8 October 2026).
- Helpful safety nets: the 40-day Zzoomm guarantee, and a contract buyout scheme on 12 and 24-month plans.
Things to consider
- Limited availability: only in parts of the English towns and cities where Zzoomm has built, so many addresses can't get it.
- New installation needed: an engineer visit and sometimes a survey, rather than a quick switch on an existing line.
- FlexiMonth trade-offs: it cost more per month than fixed terms when we checked, lists no router and isn't eligible for contract buyout.
- No downgrades in contract: you can upgrade but not drop to a cheaper tier during the minimum period without agreement.
- Home phone needs power: it won't work in a power cut or broadband outage.
- A young TV service with a long tie-in: Zzoomm TV only launched in May 2026, carries a 24-month minimum commitment and doesn't include paid apps such as Netflix.
- No mobile offer, so you can't bundle a SIM with Zzoomm.
- CGNAT reported on the network: people who need their own public IPv4 address may need a paid static IP.
- A company in transition: the FullFibre merger and integration finished only in February 2026, and in September 2026 FullFibre Ltd, part of the same group, confirmed to ISPreview that it had begun a consultation affecting a number of roles.
Zzoomm vs alternatives
The right comparison depends on what else reaches your address. If the main alternative is a part-fibre (FTTC) line, where fibre runs to a street cabinet and copper carries the signal the rest of the way, the big difference is upload speed: every Zzoomm plan's advertised upload matches its download. If another full fibre network also reaches you, compare speeds, contract lengths, price-rise terms and routers on each deal.
Other independent full fibre providers with their own pages include YouFibre, Trooli and Hyperoptic. Gigaclear, the rural network, was founded by Matthew Hare, who later set up Zzoomm. Each of these networks covers its own areas, so check each provider at your postcode.
National providers such as BT, Sky and Vodafone have their own pages too. What they can offer at your address depends on which network reaches it. To see deals from several providers side by side, browse all fibre broadband deals, or see every provider in our broadband providers directory.
Zzoomm broadband FAQs
Is Zzoomm available in my area?
Zzoomm only serves addresses its own full fibre network reaches: about 600,000 premises in parts of about 110 English market towns, plus parts of some cities. Its coverage page lists places such as Henley-on-Thames, Crewe, Chesterfield, Cheltenham, Sheffield and Worcester. Coverage is street by street, so enter your postcode in the comparison above to see Zzoomm deals listed for your address, and check Zzoomm's own coverage page if none appear.
Does Zzoomm use the Openreach network?
Zzoomm doesn't sell broadband over Openreach lines. It uses its own group's full fibre network, built by Zzoomm and FullFibre Limited, which merged in 2025. Getting Zzoomm means an engineer installs a new fibre line into your home. In some streets that fibre runs along existing telegraph poles or through existing ducts, which Zzoomm's installation guide calls PIA installs.
What speeds does Zzoomm offer?
Zzoomm's four home plans, checked October 2026, are Zzoomm 200, 500, 1000 and 2300. Each advertises the same upload speed as download speed, so 2300 means 2300Mbps both ways. To use more than 1Gbps on a single wired device, that device needs a multi-gigabit port and adapter.
Can I get Zzoomm without a long contract?
Yes. Every Zzoomm speed is available as FlexiMonth, a rolling monthly plan, as well as on 12-month and 24-month contracts. When we checked in October 2026, FlexiMonth cost more per month than the fixed terms, its tiles listed no router and it wasn't eligible for the contract buyout scheme.
Will my Zzoomm price go up during my contract?
Under Zzoomm's terms for contracts from 3 April 2026, the price can only rise during your minimum period if the rise is set out in your order confirmation email. On 24-month plans the higher price from month 13 is shown when you order. After the minimum period ends, Zzoomm can raise prices with one month's notice.
Does Zzoomm do One Touch Switch?
Yes. When you order, Zzoomm contacts your old provider, gets your Zzoomm connection working first and then has the old service cancelled automatically, so you don't need to cancel it yourself. If One Touch Switch isn't possible, Zzoomm asks you to cancel with your old provider and suggests a short overlap.
What router does Zzoomm provide?
Zzoomm's package listings, checked October 2026, show a free WiFi 6 router on 12 and 24-month 200 and 500Mbps plans and a free WiFi 7 router on 1000 and 2300Mbps plans, though its FAQ page says WiFi 7 comes with every plan, so check your order. The WiFi 7 router connects up to 75 devices and has a 2.5GbE port.
Does Zzoomm offer TV and a home phone?
Yes. Zzoomm TV, launched in May 2026, streams 200+ live channels, apps and cloud games through a small 4K puck, with no aerial or dish needed. New and existing broadband customers can add it, with a 24-month minimum commitment. Zzoomm Home Phone is a rolling monthly digital landline that won't work in a power cut. Zzoomm doesn't sell mobile plans.
Who owns Zzoomm?
Zzoomm Plc merged with FullFibre Limited in 2025. Companies House shows it is owned through Zzoomm Group Limited, Altnet Partners Limited and Altnet Partners Holdco Limited, which is in turn controlled by Iris Infra Holdco Limited and ZGL Investment Limited. Since February 2026 Zzoomm has been the group's only retail brand, and former BeFibre customers are moving across.
How long does Zzoomm installation take?
Most Zzoomm installations take around two hours, and standard installation is free. Fibre arrives through a small dug channel, existing ducts or an overhead pole. Pole and duct jobs need a survey first. An adult over 18 must be at home, and any extra cost for complex jobs is agreed beforehand.
