Full fibre & networks

What is an altnet? Independent fibre explained

What is an altnet? Independent fibre explained

What is an altnet?

An altnet, short for "alternative network", is a company building its own full-fibre broadband network in competition with the two big UK networks: Openreach (part of BT Group) and Virgin Media.

Full fibre (FTTP, fibre to the premises) means fibre-optic cable runs all the way into your home rather than stopping at a street cabinet and finishing over copper. Our guide to what full fibre broadband is explains more.

There are a lot of altnets. ISPreview, an independent broadband news site, put the number at around 80 in December 2025, though several have merged since. They range from networks covering millions of homes to small firms serving a few villages. Some, like Community Fibre in London or Fibrus in Northern Ireland and Cumbria, are well known locally and almost unknown elsewhere.

That's often why people first hear of one: a leaflet lands on the doormat, a van appears in the street, or new poles go up. Coverage is built street by street, so your neighbour round the corner may be able to order a network you can't. If new poles have gone up nearby, see our guide to new broadband poles. To find out what you can order today, start with how to check full fibre availability at your address.

How altnets differ from Openreach and Virgin Media

Who owns the cable to your home decides which providers can sell to you.

  • Openreach is a legally separate, independently governed subsidiary of BT Group. It looks after the copper and fibre lines that connect homes and businesses, and says it sells the same products at the same prices to more than 690 communications providers. Our guide to what Openreach is covers how that works.
  • Virgin Media runs its own network, separate from Openreach. Its older hybrid network runs fibre to street cabinets and coaxial cable to the home; its full-fibre network runs fibre all the way. A sister company, nexfibre, builds full fibre too. ISPreview describes it as an open-access network, but Virgin Media and giffgaff, which share some of its owners, are currently the only major providers selling over it. See our guide to Virgin Media's network for more.
  • Altnets lay their own fibre cables. They don't always dig new trenches: Openreach rents space in its underground ducts and on its poles to other builders through a scheme called Physical Infrastructure Access (PIA). Airband, for example, says it often runs its own fibre through Openreach ducts. The fibre is the altnet's own even when the duct isn't.

So an altnet is a genuinely separate network, not a reseller of Openreach lines.

How big are the main networks?

The table shows thinkbroadband's independent estimates of premises each full-fibre network covers where it is ready for service (built and live, not planned), compiled on 30 April 2026 and published by ISPreview in August 2026. Estimates aren't a promise that every home can order today.

Network

Estimated premises covered (30 April 2026)

Openreach

22.4 million

CityFibre

4.4 million

Netomnia (sold as YouFibre)

3.2 million

nexfibre

2.5 million

Virgin Media (older RFOG full fibre only; excludes upgraded cable areas)

1.7 million

Community Fibre

1.5 million

Hyperoptic

1.4 million

Gigaclear

642,000

FullFibre Ltd and Zzoomm

604,000

Fibrus

455,000

Trooli

448,000

Freedom Fibre and Truespeed

420,304

Grain Connect

316,000

AllPoints Fibre Networks

300,000

F&W Networks

296,000

KCOM

290,000

toob

288,000

On Virgin Media, thinkbroadband counts only its older full-fibre build (RFOG, radio frequency over glass), not the cable areas it is upgrading to newer full fibre (XGS-PON), which ISPreview says are hard to track. That is why the table falls well short of the 9 million or so full-fibre premises Virgin Media and nexfibre report together (Q2 2026).

For context, the same ISPreview report said about 85.22% of UK premises could get full fibre as of 1 August 2026, and about 91.07% could get gigabit-capable broadband once Virgin Media's cable network is included.

Why coverage claims and real availability differ

A network's own "premises passed" figure is often higher than thinkbroadband's. ISPreview explains that official claims can include partly built areas, or areas where people can't yet order or be installed. Hyperoptic's own claim of 2 million premises, for instance, compares with 1.4 million in thinkbroadband's figures. Thinkbroadband's data can also lag real build by one to three months, and ISPreview stresses that a gap isn't always a sign of a network overstating its progress. Neither number tells you about your home; only an address check does.

Who you actually buy from

The company that owns the fibre isn't always the one you sign up with. There are roughly four set-ups.

The network sells to you under its own brand

Community Fibre builds, owns and runs its own full-fibre network in London and sells to homes under its own brand; it doesn't resell Openreach. It isn't the only seller, though: Rise Fibre says it also sells over Community Fibre's network. Hyperoptic builds and runs its own network, focusing on blocks of flats and new-build developments. Gigaclear designs, builds and operates its own rural network and sells its own broadband, but its network is also open to other providers: it names Merula, Village Networks, Wurzel, Gigabit IQ and VeloxServ.

The network only sells through partner providers

CityFibre is a wholesale network: it doesn't sell broadband to households itself. Its slogan is "our network, their deals, your choice", and it says more than 30 local and national providers sell over its network. Zen is one of them. F&W Networks works the same way, with Hey!Broadband among its partners. Ofcom's availability checker notes that for networks like these you may need to buy through a provider listed on the network's website.

A group splits the network and the shop

Some groups keep the network and the retail brand as separate companies. YouFibre sells full fibre over the Netomnia network, which is part of the same group, and doesn't build its own. In the Freedom Truespeed Group (merger completed April 2026), Freedom Fibre is the wholesale, open-access network and Truespeed and LilaConnect are the retail brands. FullFibre Ltd and Zzoomm have been one business since 2025. Trooli started out building and selling on its own, then opened its network to other providers; in August 2024 Zen became the first national provider to sign up.

Providers that mix networks

Some national providers buy from several networks and sell whichever reaches you. Zen doesn't build its own network; it sells full fibre over Openreach, CityFibre and MS3, and also names Freedom Fibre and Trooli. It works the other way too: Hyperoptic announced in June 2025 that it would also sell over Openreach's full fibre beyond its own network, and Fibrus sells over Openreach outside its own areas of Northern Ireland and Cumbria. So ask which network your line will actually use.

Why it matters who your contract is with

CityFibre puts it plainly: it manages the network, but your service is managed by the provider you signed up with, because your contract is with them. The same applies on any wholesale network. Your retailer handles your bills, faults, price rises and complaints, so their terms and customer service are what you're really choosing. You can see which providers we list on our broadband providers page.

What to check before you sign up

Altnets vary a lot, so ask each one the same questions. Use this checklist, and get the answers in writing or from the provider's published terms.

  1. 1. Can your exact address actually order it?

    A "coming soon" leaflet isn't the same as being able to order. Ofcom notes that a service can show as available on its checker but still not be orderable for practical reasons, such as needing a landlord's permission. If you rent or live in a flat, ask whether the building needs a wayleave (permission from the owner for the cable to run through the property) and who has to give it. Our guide to full fibre in flats covers this.

  2. 2. Which router do you get, and can you use your own?

    Policies differ, and "allowed" doesn't mean "supported". Examples from providers' own help pages and terms:

    • Community Fibre: third-party routers are compatible but not supported.
    • Zzoomm: you can use your own router (set to DHCP, so it picks up settings automatically), but it won't support third-party equipment beyond its fibre box.
    • Trooli: you can use your own router at your own risk with reduced support; its router and ONT (the small fibre box on your wall) stay its property during the minimum term.
    • Truespeed: your own router is allowed, but it only supports its own kit.
    • YouFibre: includes a Wi-Fi 7 router and lets you use your own.

    If you have a mesh system or a gaming router you want to keep, check before you order. Our guide to using your own router explains what's involved.

  3. 3. Does it use CGNAT, and does it support IPv6 and static IPs?

    This matters to a minority of households, but it matters a lot to them. See the next section.

  4. 4. How does the phone work, and what happens in a power cut?

    Altnet phone services are digital, running over your broadband. Gigaclear says its home phone won't work in a power or network outage, offers a battery back-up of about an hour on request, and doesn't support telecare alarms or other devices that need a copper line. Hyperoptic says the same about power cuts without a battery back-up. GOV.UK advises anyone who relies on a landline or a telecare alarm to contact their provider. Tell the provider before installation if anyone in your home has a personal alarm. Our guide to telecare alarms and digital landlines has more.

  5. 5. Is the provider in Ofcom's automatic compensation scheme?

    Under Ofcom's automatic compensation scheme, providers that have signed up pay you set amounts, without you having to claim, when a repair takes too long, a new service starts later than promised or an engineer misses an appointment. Ofcom's list (last updated 20 July 2026, checked October 2026) is BT, EE, Hyperoptic, Plusnet, Sky (including NOW Broadband), TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet.

    Two caveats matter here. Hyperoptic is the only altnet on the list, and Ofcom notes restrictions on TalkTalk's membership for customers not on the Openreach network. Zen sells over several altnet networks, but Ofcom's list doesn't say how its membership applies on each, so ask Zen to confirm for your line. If your provider isn't on the list, ask what it offers when things go wrong. Our guide to automatic compensation explains the scheme and the amounts.

  6. 6. What's in the contract summary?

    Every provider must give you a contract summary before you sign. Check the minimum term, any set-up or installation charge, any price rise during the term and the price afterwards. Since 17 January 2025, Ofcom's rules say mid-contract price rises in new contracts must be shown in pounds and pence, not as an inflation-linked percentage. Our guide to reading a broadband contract summary goes through it line by line.

  7. 7. How do complaints work?

    Small or large, every provider must belong to an Ofcom-approved, free alternative dispute resolution (ADR) scheme: CISAS or the Communications Ombudsman. For complaints first raised on or after 8 April 2026, you can go to ADR after six weeks, or straight away with a "deadlock letter". Our guide to broadband provider complaint figures explains what published complaint data does and doesn't tell you.

CGNAT and IPv6 in plain English

Every connection to the internet needs an address. The older system, IPv4, has run out, and buying addresses is expensive. Newer networks without a large stock of their own sometimes use CGNAT (carrier-grade network address translation), which lets many customers share one public IPv4 address.

ISPreview explains that most ordinary users won't notice. It mainly affects:

  • online gamers;
  • people who need to reach something at home from outside, such as a home server, a CCTV recorder or remote desktop;
  • people with particular IT or security requirements.

Bigger, established providers mostly hold plenty of IPv4 addresses, so it's less of an issue with them. Things that reduce the problem:

  • IPv6, the newer addressing system, which has addresses to spare. ISPreview says IPv6 support reduces CGNAT's downsides. On a wholesale network, IPv6 depends on the provider you buy from, not the network.
  • A static IP address, a fixed public address of your own, sometimes sold as an add-on. YouFibre and Trooli, for example, both list a static IP add-on.

ISPreview found that most altnets don't explain their CGNAT or IPv6 position clearly, and that it can differ between packages. It reported in April 2026 that FullFibre Ltd (the network behind Zzoomm) was using CGNAT to share IPv4 addresses, and said its network fully supports IPv6.

If this applies to you, ask three questions before you order: do you use CGNAT on this package, do you support IPv6, and can I buy a static IP? Our guide to CGNAT, static IPs and IPv6 explains what each answer means.

Switching to or from an altnet

Since 12 September 2024, Ofcom's One Touch Switch process has worked between physically separate networks, for example from Openreach to CityFibre or Virgin Media. You contact the new provider only; it arranges the switch, your old service ends automatically once the new one is working, and any loss of service mustn't last longer than one working day. If you arrange your own overlap instead, you're outside One Touch Switch and need to cancel the old service yourself.

In practice, not every altnet's own advice matches this yet. Connect Fibre's support page, for example, says that because it has built its own network, your old service isn't automatically cancelled once you're connected; you have to contact your old provider to cancel, and it recommends doing that only after its service is up and running. So when you order, ask the new provider directly: "Will you switch me using One Touch Switch, or do I need to cancel my old provider myself?" Whatever the answer, don't cancel anything until the new line is installed and working.

Other practical differences from switching between two Openreach providers:

  • Expect an installation visit. If the altnet hasn't connected your home before, its fibre has to be brought in and a box fitted inside. Community Fibre, for instance, says professional installation is required and usually takes up to two hours. Our guide to full fibre installation covers what happens on the day.
  • Pre-ordering is sometimes possible. Connect Fibre takes pre-orders in some areas a few months ahead, with no charge until installation. Hyperoptic lets you register interest in your building, but says registering doesn't guarantee service.
  • Check your current contract end date before you commit, so you know whether you'd pay an early exit charge. Under One Touch Switch the new provider should tell you this.

If you're in the countryside and an altnet hasn't reached you, our guide to rural broadband options covers what else is available.

Mergers and buyouts: what consolidation could mean for you

The altnet market is consolidating. ISPreview says high interest rates, rising build costs and competition for the same streets ("overbuild") make it hard for altnets to raise money and grow. It noted in December 2025 that many observers expect the 80 or so altnets of the time to end up as a handful of larger players.

Some deals from ISPreview's consolidation tracker and company announcements show the pattern:

  • December 2021: Swish Fibre bought People's Fibre for £2.8m after People's Fibre went into administration.
  • June 2024: Netomnia and Brsk agreed to merge.
  • January 2025: Zzoomm was brought together with FullFibre Ltd.
  • April 2026: Truespeed and Freedom Fibre completed their merger.

In September 2026 ISPreview reported that many altnets had slowed or stopped building to focus on signing up customers, and that Gigaclear's creditors had taken control of the business. The biggest deal pending is nexfibre's £2bn purchase of Netomnia, the network behind YouFibre. Under the plan, the retail business that includes YouFibre (around 500,000 customers) would go to Virgin Media O2. On 2 October 2026 the Competition and Markets Authority (CMA) published provisional findings that the deal would substantially lessen competition in wholesale broadband. ISPreview reported that remedies proposals were due by 16 October 2026 and that the CMA's statutory deadline for a final decision is 15 December 2026. No final decision had been made at the time of writing (9 October 2026).

What this means in practice

We haven't found an authoritative source on what legally happens to customers when an altnet is sold or fails, so we won't promise your service carries on unchanged. In the People's Fibre administration above, another company bought the network. Sensible steps:

  • Keep your contract summary and order confirmation.
  • Read any letters or emails about changes to your provider, brand or terms. If your contract terms change, our guide to contract changes and your rights explains what to check.
  • Note your contract end date. When it's up, you can compare and move.

None of this is a reason to avoid altnets, just to know who your contract is with.

Compare altnet and national deals at your address

Because altnet coverage is street by street, check your own postcode. The comparison on our deals pages shows live deals at your postcode from the providers our comparison partner covers, so you can see altnet and national offers side by side.

If you already know which altnet is building near you, our provider pages explain how each works, for example Community Fibre, Hyperoptic, YouFibre, Gigaclear and Zzoomm. You can also browse broadband deals by area for your town. No comparison covers every small provider, so if a local network you've heard of doesn't appear, check its own website as well.

We compare deals through a partner: we don't switch you ourselves, publish our own reviews or give personal financial advice.

Altnet FAQs

What does altnet mean?

Altnet is short for "alternative network". It's the industry name for companies building their own full-fibre broadband networks in competition with Openreach and Virgin Media. ISPreview counted around 80 in the UK in late 2025, from large networks covering millions of homes to small local firms, and several have merged since.

Are altnets as reliable as Openreach?

We haven't found an independent, published comparison of fault rates between altnets and Openreach, so we can't say one is more reliable. Every network can have faults. What you can check is how a provider handles them: its repair process, whether it's in Ofcom's automatic compensation scheme, and how its complaints process works.

Can I get a big-name provider over an altnet network?

Sometimes. It depends on the network. Wholesale networks such as CityFibre sell through more than 30 partners, and Zen sells over CityFibre, MS3, Freedom Fibre and Trooli as well as Openreach. Some networks mainly sell their own brand, and nexfibre is currently sold mainly through Virgin Media and giffgaff, which share some of its owners. Check your postcode to see who sells at your address.

What happens to my broadband if an altnet is bought or goes bust?

We haven't found an authoritative source setting out what legally happens, so we can't promise service continues. When People's Fibre went into administration in 2021, Swish Fibre bought it. Keep your contract summary, read any notices about changes, and know your contract end date so you can move if you need to.

Does One Touch Switch work when moving to an altnet?

It should. Since 12 September 2024 Ofcom's One Touch Switch process has covered switches between physically separate networks, such as Openreach to CityFibre: you contact the new provider, which arranges the switch, and any loss of service mustn't last more than one working day. But some altnets' own pages, such as Connect Fibre's, still tell you to cancel your old provider yourself. Ask the new provider which applies, and don't cancel anything until the new line works.

Ready to compare deals at your address?