What happens at a Fibrus installation (2026)

Fibrus builds its own full fibre network, also called FTTP (fibre to the premises): its terms describe the fibre running directly to the property from the nearest street cabinet. In Northern Ireland that network includes the government-funded Project Stratum build; our guide to broadband roll-out plans in Scotland and Northern Ireland explains how to check whether funded fibre has reached your address. Since April 2025 Fibrus Group has been organised as three businesses: Fibrus Broadband, the retail brand you buy from; Hyperfast Networks, which operates and maintains the network; and Viberoptix.

ISPreview reported in February 2024 that Fibrus planned to sell broadband over Openreach's network outside its own areas, and its 2026 offer terms refer to "Off-net postcodes" on its postcode checker. So checking your address also tells you which route applies:

Comparing other rural full fibre builders? See our guides to Truespeed installations, Gigaclear installations and Quickline installations.

You order by checking your postcode, choosing a package and giving your contact and Direct Debit details. Fibrus then sends two emails: one confirming the order, and one with your survey or installation date. Fibrus's planning team confirms the date once any checks are complete. Where a property is far from the road or has access problems, a surveyor is likely to visit first to agree the route, and extra poles or digging may be done beforehand, which Fibrus warns can cause delays. If so, ask whether the route counts as standard (free) or non-standard (charged).

The help pages we used didn't give a typical wait, slot length or visit length. Fibrus's newer support centre (archived September 2026) lists a "Your installation day" article covering who needs to be present and how long the appointment takes, so read that or ask when you order. Our guide to broadband installation lead times explains what affects waits.

Fibrus's installation pages ask for the following.

• Power sockets close together. At least two standard UK (type G) sockets near each other: one for the mains-powered ONT and one for the main eero router, plus a third for the Fibrus Talk phone adapter if you take Talk.
• A view on where the cable comes in. The ONT and router need to be close together, so the entry point you agree largely decides where your main router lives.
• Someone over 18 at home for the whole slot, and a few hours after, who can agree the cable route and router position and sign off the work; the extra hours cover an engineer arriving late in the slot.
• Pets kept away for the staff's safety.
• A smartphone, ideally, to set up the eero through the eero app; without one, the engineer uses an alternative set-up method.
• A plan for wired devices. The eero has one spare Ethernet port (used by the Talk adapter if you have Talk); Fibrus suggests a 5-port Ethernet switch for more.

For more on the box itself, see our guide to the ONT and your router.

Putting the steps on Fibrus's installation page in the order they happen on the day:

1. Arrival within your confirmed slot, with all the equipment.
2. Agreeing the route. Fibrus tries to follow your existing cable route: overhead from a nearby telegraph pole, or underground through a duct (a buried pipe) if it's usable. A blocked duct may be dug out and everything put back; with no existing route, extra infrastructure may be needed.
3. Outside cable and a small hole to bring the fibre inside.
4. The ONT is fixed to an inside wall and plugged into power, then connected by Ethernet to the main eero router where you've agreed.
5. Testing. The engineer runs a speed test from one of your devices and shows you how to connect and where to find the Wi-Fi password.
6. Walk-through and sign-off if you're happy with the work.

Fibrus aims to install and activate in one appointment, though non-standard work or unexpected problems can mean more visits. Any digging is reinstated to a high standard, though surface coatings may differ slightly, and its terms say it will repair damage it causes at your home; see our guide to damage to your home during an installation.

Fibrus's home page lists "No install or set-up fee", and its December 2025 price guide says there are no connection fees or installation costs for standard installations. The important word is standard. Fibrus's terms define it as the most expedient route under its normal commercial criteria, chosen by Fibrus beforehand:

• overhead, via telegraph poles;
• a new underground duct laid by Fibrus; or
• your existing underground duct, if it's suitable without repair, replacement or add-on work.

Its Non-Standard Installations and Self-Build terms (May 2025) give examples of work that is charged:

Fibrus gives a quote, and you pay the difference between its cost of a standard installation and the non-standard work in full before work starts. You must give access and get any consents needed, including for Fibrus to cross land (see our guide to broadband wayleaves).

If your address is in one of Fibrus's Openreach Network areas, your equipment arrives by Royal Mail up to 6 days before the installation or activation date. Delivery changes are arranged directly with Royal Mail. Fibrus then emails to say either that you're eligible for "Self-Install" or, where there's no Openreach ONT yet, that an Openreach engineer is scheduled to visit. Fibrus doesn't describe that visit; our guide to what to expect at a full fibre installation covers how such visits generally run.

Fibrus supplies Amazon eero routers. eero is a mesh Wi-Fi system (several units link together to spread Wi-Fi around a home), which is why bigger packages come with two. Fibrus's documents of different dates list:

Its December 2025 price guide lists Full Fibre 300 and 2000 in select areas only, and its September 2026 support menu also covers Nokia routers, so check which router your package includes.

Fibrus's placement advice: keep the eero on show and up high, away from windows, the back of the TV and metal objects, with as few walls as possible between it and where you use Wi-Fi, and don't tightly wind the cables. For large homes it suggests a package with its Total Home Wi-Fi Guarantee. See also mesh Wi-Fi versus Wi-Fi extenders.

Some Fibrus packages come with a Total Home Wi-Fi Guarantee: at least 10Mbps download speed in every eligible room. Fibrus's September 2026 home page says it applies on Full Fibre 500 and above, as does its October 2025 guide; its December 2025 price guide labels Full Fibre 500, 1000 and 2000 with the guarantee, and a May 2026 help page also included Full Fibre 300. Its Summer Sale 2026 terms (an offer that ran from 20 May to 13 July 2026) marked Full Fibre 150 as not including it. Confirm it's included before you order.

How a claim works: Fibrus troubleshoots first, including eero placement, then provides up to one extra eero free; if three eeros still don't reach 10Mbps, you must agree to an engineer visit. If it still can't be achieved, you can cancel without early termination fees, provided you've followed Fibrus's reasonable instructions, but you still pay for the broadband up to cancellation and for any non-standard installation work. The help page says you can cancel "30 days after the last service contact"; the October 2025 guide and summer 2026 offer terms say within 30 days of the engineer's visit.

Which homes qualify: up to five bedrooms and three reception rooms, no more than 3,000 sq ft, main house only, no basements or rooms below street level, and no structural changes since purchase. There's no money compensation, and no more than three routers under the guarantee. Our guide to what provider Wi-Fi guarantees actually promise compares the schemes.

Fibrus's home page says it uses One Touch Switch, Ofcom's switching process, which went live on 12 September 2024 (as reported by ISPreview). Under it you contact only Fibrus; your current provider must send you the switching information, including any early termination charges; and you don't cancel your current broadband yourself, because Fibrus arranges the switch with your old provider and the old service stops when the switch completes. Fibrus says you're usually without service for no more than one working day. One Touch Switch is for switching at the same address; if you're moving, see broadband when moving home.

Fibrus's terms also recommend not ending any existing broadband or phone service until the Fibrus installation is complete and activated, which matters for anything you arrange yourself outside One Touch Switch. If something goes wrong, see broadband switching problems.

• Your minimum term starts when the service goes live (the "Services Start Date" in Fibrus's terms), not when you order.
• Cooling-off runs until 14 days after the latest of the order confirmation, delivery of your equipment, or the service start date. If the service has already started when you cancel, you pay any installation, activation and call charges, charges for the period it was available, and the cost of any non-standard installation you asked for or damaged equipment. See the broadband cooling-off period for the general rules.
• What stays and what goes back: network equipment (cable, poles, ducts and the ONT) stays at your home when the contract ends; service equipment such as the eero routers must be returned unless Fibrus says otherwise.
• Charges to know about: Fibrus's price guide lists charges for replacing a damaged ONT or eero, moving the ONT within 15 metres of its original position, and not returning eero routers.

• When ordering: check whether you're on Fibrus's network or an Openreach area; get written landlord permission if you rent; check your routers and Wi-Fi guarantee; ask how your number will move.
• Before the day: two (or three) sockets close together; a router position; someone over 18 home for the slot and after; two working days' notice for changes; ask about a Battery Backup Unit if you rely on the landline.
• On the day: agree the route before drilling; see the speed test; sign off only when happy.
• Afterwards: don't cancel an old phone line until Fibrus confirms the number has moved; claim any buy-out within 40 days.

Still deciding? Compare fibre broadband deals, browse broadband deals by area (including Belfast and Cumbria), or see all broadband providers.