Compare Truespeed Broadband Deals in October, 2026

Truespeed is the consumer brand of Truespeed Communications Ltd, which is registered in England and Wales (company number 09187893). Its registered office is at Pinesgate East on the Lower Bristol Road in Bath. Companies House shows that the company was incorporated on 28 August 2014 as Wansdyke Networking Ltd and changed its name to Truespeed Communications in January 2015.

Truespeed says it was started in 2014 by people living in the Chew Valley who were fed up with slow, unreliable broadband in their rural communities. Evan Wienburg is named as a co-founder, and he was chief executive in 2019, when ISPA, the UK trade association for internet providers, gave Truespeed its rural broadband award.

Truespeed is an altnet, short for alternative network: a company that builds its own fibre network rather than relying on the one most national providers share. It describes its network as independent and says it was built mainly in rural areas and underserved communities. It says it never consciously builds where full fibre is already available, and it gives free broadband for life to community hubs on its network. When it built, Truespeed says it tried to reuse an area's existing ducts and telephone poles where it could, to keep disruption down. It has been backed by Aviva Investors.

In November 2025 Truespeed announced that its chief executive, James Lowther, would move on at the end of that year, and that Nelson Missier, then Chief Commercial Officer, would step up to lead Truespeed as CEO. In the same announcement Lowther said that since he joined in December 2021, Truespeed had grown from 31,000 to 177,000 properties able to connect, and from 9,000 to more than 41,000 customers.

Truespeed can only sell to homes its group's fibre reaches, so whether you can get it depends on your exact address. Truespeed says it now serves customers in:

• The South West. This is its original network. Truespeed has location pages for Bath and North East Somerset, Bristol, North Somerset, Somerset and South Gloucestershire, and ISPreview has also described its rural network as reaching parts of Devon and Wiltshire.
• The East of England. This is the former County Broadband network, with location pages for Cambridgeshire, Essex, Norfolk and Suffolk.
• The North West and West Midlands. On 6 August 2026 Truespeed launched over Freedom Fibre's network in these regions, and said homes and businesses there could order its full fibre packages directly for the first time. It hasn't said whether every package and contract length is offered there, so check what your postcode shows.

Most of the network was built in rural areas and underserved communities rather than across whole towns and cities. Being in one of these counties is no guarantee that Truespeed reaches your street.

Truespeed's website says the combined group serves more than 419,000 properties and about 73,000 customers. The April 2026 completion announcement gave slightly lower figures: 412,000 premises ready for service and around 70,000 customers. Both sets of figures cover the whole group, including Freedom Fibre and LilaConnect, not Truespeed alone. Truespeed doesn't publish a town-by-town list for the North West and West Midlands.

The quickest way to check is to enter your postcode in the comparison above. If Truespeed doesn't appear, our broadband deals by area pages show what else reaches your town.

Truespeed sells four main home broadband packages, each named after its speed. This is what it advertised when we checked in October 2026:

Some things to know when you read the table:

• Uploads match downloads on every tier. With Truespeed, even the entry-level 150 package uploads at an advertised 150Mbps. That helps if you work from home, make video calls, back up photos to the cloud or share large files while others in the house are online.
• Truespeed says its speeds are guaranteed. Instead of advertising average speeds, Truespeed says it guarantees its upload and download speeds, even at peak times. Speeds over Wi-Fi can still be lower than the line speed, depending on where your router sits, your walls and your devices.
• Contract lengths. Truespeed's website offers 12-, 18- and 24-month contracts. Its legal page says the 18- and 24-month contracts are only for new Truespeed customers, and it describes the 18-month contract as an offer. Its postcode checker presents that offer as available in particular areas, so an 18-month deal may not be offered at every address.
• The same promise on every length. Truespeed's fixed price promise (explained below) applies to each contract length it sells.

If you aren't sure how much speed your household needs, our guide on how to choose a broadband package can help. Truespeed's live deals at your address are in the comparison above.

Truespeed keeps its range simple: broadband, Wi-Fi equipment and an optional phone line. When we checked in October 2026, its website showed no TV or mobile products. If you want TV and broadband on one bill, you will need a different provider, and you can compare those packages in our broadband and TV deals.

Truespeed's customers rate it highly. When we checked on 8 October 2026, Truespeed had a Trustpilot TrustScore of 4.5 out of 5 (rated “Excellent”) from 4,636 reviews. Of those reviews, 89% gave five stars and 5% gave one star. You can read the latest reviews on Truespeed's Trustpilot page.

Truespeed has also won several awards:

• A rural broadband award from ISPA, the UK trade association for internet providers, in 2019. Truespeed calls it "Best Rural ISPA 2019" and says the judges singled out its commitment to community hubs and hard-to-reach areas.
• Employer of the Year at the South West Business and Community Awards 2021.
• The Technology category at the Bath Life Awards 2023.
• Scale Up of the Year at the EntreConf Awards 2023.
• The regional stage of the Barclays Entrepreneurs Awards 2018, in the Social Entrepreneur category.

Bear in mind that all of these awards are from 2023 or earlier, before the County Broadband and Freedom Fibre mergers.

Customer service comes from a team based in Bath, by phone or email, Monday to Friday 8am to 6pm and Saturday 8am to 4pm. It is closed on Sundays and bank holidays. Truespeed says it aims to answer calls within 30 seconds. It monitors the network 24 hours a day and publishes a live network status page.

Truespeed's pricing rules are simple, and the most important one is that the full price of your plan stays fixed for the whole minimum term.

• No rises during your contract. Under Truespeed's fixed price promise, it won't increase the price you pay for the duration of your contract. As its help pages put it, it doesn't increase broadband charges while you're in contract.
• Check how long any promotional price lasts. Truespeed's legal page says the promise relates to the full price (the RRP) of your plan and doesn't affect promotional pricing, which returns to the full RRP at the end of the promotional period. So if you sign up at a discounted price, check in your contract summary how long that price lasts as well as the contract length.
• What the rules say. Since 17 January 2025, Ofcom's rules have banned inflation-linked and percentage-based price rises in new contracts. Any rise written into a contract must be set out in pounds and pence at the point of sale, with a clear date. Truespeed's promise goes further, because there is no mid-contract rise to the full price at all.
• When the contract ends. When your minimum term ends, your monthly price normally rises to Truespeed's standard out-of-contract price. If you do nothing, you stay on the same package at that price. Truespeed's legal page lists separate out-of-contract prices for its 18-month packages and for its other packages, so check which applies to you. Since February 2020, Ofcom's rules have required providers to warn you when your contract is ending, so compare deals as soon as that notice arrives.
• Leaving early. To cancel during your minimum term, you must give 30 days' notice and pay an early termination charge based on your monthly charge and the months left on your contract. After the minimum term, you only need to give 30 days' notice.
• 30-day money-back guarantee. New customers can cancel within 30 days of their service going live.
• Paying. You pay by direct debit, which is set up when you order. Truespeed says you won't be charged until you are connected.

Truespeed uses One Touch Switch, Ofcom's switching process for home broadband and landlines, which went live on 12 September 2024. Under it, you only contact the new provider, and your current provider must tell you about any early termination charges before the switch goes ahead. Once your new service is working, your old one ends automatically, and your old provider can't charge you for any notice period after the switch date. Truespeed says that when it handles the switch, you don't even need to speak to your current provider.

Truespeed describes switching in three steps:

1. Join. Check your postcode and choose one of the four packages. You can add a phone line or mesh units now or later, and you can order online or by phone.
2. Book your installation. Truespeed calls to confirm the date and can normally cancel your old broadband contract for you through One Touch Switch at this point.
3. Tell your old supplier, if needed. If Truespeed hasn't managed the switch for you, you tell your old supplier you are leaving once your Truespeed line is installed and working. Truespeed says it does it this way so you are never without a working connection.

If you do end up cancelling yourself, Ofcom notes that the One Touch Switch protections don't apply when you manage your own switch, so check your old provider's notice period and any early termination charge first. Our guide to switching broadband providers covers the process step by step.

Why people choose Truespeed

• Full fibre all the way to the home, with a new fibre line installed for each connection.
• Symmetrical speeds on every main package, from 150Mbps up to 900Mbps (advertised, checked October 2026).
• A fixed price promise: no rise to the full price of your plan during your minimum contract.
• A Wi-Fi 7 router as standard, plus optional mesh that you can add at any time without a new minimum term.
• Free standard installation, no charge until you are connected, and a 30-day money-back guarantee.
• Strong reviews: 4.5 out of 5 on Trustpilot from more than 4,600 reviews (checked 8 October 2026), and a customer service team based in Bath.
• A social tariff, Truespeed Basic, for households on certain benefits.

Things to consider

• You can only get Truespeed where its group's fibre reaches, and coverage is patchy even within the counties it serves.
• It has no TV or mobile products, so you can't bundle them with your broadband.
• The phone line won't work in a power cut; Truespeed's battery back-up is offered to medically vulnerable customers.
• The 18- and 24-month contracts are for new customers only, and the 18-month offer may not be available at every address.
• The price promise covers the full price, not promotional discounts, and at the end of your contract the price moves to the out-of-contract rate unless you act.
• Customer service is closed on Sundays and bank holidays.
• Truespeed supports only its own routers.
• The company has merged twice since 2025. It says services are unchanged, but the group is still new and is integrating its systems in phases.

Which providers compete with Truespeed depends on your address. In its rural South West and East of England areas, Gigaclear also builds full fibre and lists Somerset, Essex and Cambridgeshire among its counties, three counties where Truespeed also sells. Airband lists Somerset among its locations. In the North West and West Midlands, Truespeed sells over Freedom Fibre's network, and ISPreview reports that Rise Fibre also uses Freedom Fibre, so at some addresses both may be able to connect you over the same fibre. Trooli and Connect Fibre are other independent full fibre networks with pages on our site.

National providers such as BT and Sky are in our wider comparison, and what they can offer depends on which network reaches your home. When you compare, look at the advertised upload speed as well as the download speed, and check whether a mid-contract price rise is built in.

Browse all fibre broadband deals, compare broadband-only deals or broadband and phone deals, or see every provider in our broadband providers directory.