Compare POP Telecom Broadband Deals in October, 2026

POP Telecom is the trading name of POP Telecom Limited, a private limited company registered in England and Wales (company number 07600992). Companies House shows it was incorporated on 12 April 2011, with its registered office at Colchester Business Park in Essex. For one day after incorporation it was called POP Telecoms Limited. Customer post goes to a PO box in Ingatestone, Essex.

POP's own website says the business was founded in 2009, which is earlier than the 2011 company record, so the brand appears to pre-date the current company. Companies House lists Pop Holdings (UK) Limited as the person with significant control since 6 April 2016, holding 75% or more of the shares and voting rights.

The research firm Point Topic describes POP as a retail-only ISP: it doesn't own a physical network, and instead buys wholesale access, mainly from Openreach, and sells it under its own name. Alongside home broadband, POP sells digital landlines, SIM-only mobile plans and business services, including business broadband, hosted (internet-based) phone systems and business mobile. Its homepage describes it as a UK-based company with UK-based support.

POP Telecom is a national provider. Most of its packages run over Openreach, the network that many UK providers share, so if your home has a working Openreach line you can usually get at least one POP package. What varies by address is the type of connection:

• Full fibre (FTTP), where fibre runs all the way to your home, is only available where it has been built on your street.
• Part-fibre (FTTC and SoGEA), where fibre runs to a street cabinet and the last stretch is the existing copper line, is far more widely available; speeds depend on how far you are from the cabinet.
• Standard ADSL, broadband over the copper phone line only, is the fallback where nothing faster is available.

Freedom Fibre areas. In November 2025 POP joined Freedom Fibre's network, which ISPreview describes as an alternative open-access full fibre network: an altnet, built separately from Openreach and open to other providers to sell over. When ISPreview reported the deal on 6 November 2025, Freedom Fibre covered about 350,000 premises and had 24,000 connected customers, primarily in Cheshire, Greater Manchester, North Wales, Staffordshire, Suffolk, Essex and North Shropshire. If you live in a Freedom Fibre area, POP may be able to sell you full fibre even where Openreach hasn't built it, and POP has a separate page of Freedom Fibre plans (see the packages section below).

The picture has moved on since then. On 30 April 2026 Freedom Fibre announced that it had completed its merger with Truespeed, forming the Freedom Truespeed Group, which it says serves more than 412,000 premises ready for service and around 70,000 customers across the North West, West Midlands, South West and East of England. Freedom Fibre says it continues as the group's wholesale network. We found nothing saying whether POP can sell over the former Truespeed network, so don't assume it can.

POP doesn't publish its own coverage figures, so the honest answer to "can I get POP full fibre?" is: check your postcode. Our broadband deals by area pages also show what's available in your town.

POP sells two sets of home broadband plans: a main range on its broadband page, which covers full fibre, part-fibre and ADSL over Openreach, and a separate Freedom Fibre range that only applies where Freedom Fibre has built. You won't see every package at every address: the lists below were shown without a postcode, and the comparison above only shows the deals your line can take.

On its package cards POP gives an average speed for each tier, which is a more useful guide than a headline maximum. Its homepage and FAQ still use "up to" wording ("broadband up to 1Gbps", "up to 1000Mbps"), so read the package card rather than the banner.

Router and Wi-Fi. Every POP service comes with a pre-configured router, sent so that it arrives about two days before your go-live date, with tracking by email. Full fibre packages on the main range list an "AC Wireless WiFi Router" (AC is the Wi-Fi 5 standard), though POP doesn't name the model supplied as standard. You can choose your Wi-Fi network name and password when you order, which saves reconnecting every device. If you'd rather use your own router, POP will give you the connection details, but says its technical help may be limited for kit it didn't supply.

POP's online shop sells Wi-Fi upgrades: a Wi-Fi 5 AC1200 router pre-configured for POP's services that works with its phone service and with HC220 mesh units, a whole-home mesh unit, and a TP-Link AV600 powerline kit that carries the connection through your mains wiring. Before buying any of these, our guide on how to improve your Wi-Fi signal covers free fixes worth trying first.

Assurance add-ons. Packages offer optional cover products: Router Assurance, Landline Assurance, Hybrid Assurance and Full Fibre Assurance. Router Assurance, which covers router breakdown, is free for the first two months and then charged monthly, so cancel it in time if you don't want it.

Digital landline. POP sells a Digital Landline, a home phone that runs over your broadband rather than the old copper line, and says you can keep your existing handset and number. An unlimited calls add-on covers UK landlines and mobiles, and POP's call plans are subject to its fair usage policy. Because the copper network is being switched off (see above), every provider is moving landline customers to this kind of service. A digital landline needs mains power, so it won't work in a power cut without a battery back-up. If you rely on your landline, a telecare alarm or a monitored alarm, tell POP before you switch so it can offer a suitable solution.

Mobile. POP sells two SIM-only plans on the O2 network, each on a 12-month contract with unlimited UK minutes and texts: one with 15GB of data and one with unlimited data. Both work on 4G and 5G and advertise EU roaming.

Static IP. If you need a fixed internet address for remote access, a home server or work systems, POP offers a single static IP or a block of five.

TV. POP's homepage has a TV tab, but the TV page it links to listed no TV packages when we checked on 8 October 2026. You can of course use streaming apps over its broadband, but if you want TV and broadband from one provider, compare our broadband and TV deals.

On Trustpilot, POP Telecom has a TrustScore of 4.2 out of 5 (rated "Great") from 11,428 reviews, with 1,502 of those left in the past 12 months, checked 8 October 2026. That's a large and active review base. The ratings are mostly at the extremes: 77% of reviews are 5-star and 13% are 1-star. The profile has been claimed by POP since June 2015, and Trustpilot shows that the company invites customers to leave reviews, so read a selection of recent 1-star and 5-star reviews to see what problems people raise and how POP responds.

You won't find POP in Ofcom's quarterly complaints figures. Those only cover providers with at least 1.5% of the market, and POP isn't one of them, so there is no official complaints rate to compare with the big providers.

Getting help. POP offers support by phone on 0343 538 6611, by live chat on its website (Monday to Sunday, 9am to 6pm) and by email. Its broadband technical helpline runs 9am to 6pm, Monday to Friday, so there's no technical phone support in the evenings or at weekends. POP aims to answer complaints sent by email within 72 hours. If a complaint isn't resolved, POP is a member of CISAS, the alternative dispute resolution scheme run by CEDR, and its terms say you can take the complaint there after six weeks, or sooner if POP sends you a deadlock letter.

POP's terms set out three different price-rise rules, depending on when you bought your plan:

• Plans bought on or after 1 June 2024: during the minimum term, the monthly plan price rises by a fixed amount in pounds and pence on 1 April each year. Each package shows the amount, and package cards checked in October 2026 say the first rise is in April 2027. The same clause says out-of-bundle charges and optional add-ons rise each April by the CPI inflation rate plus 3.9%.
• Plans bought before 1 June 2024: the monthly price rises each April by January's CPI rate plus 3.9%. If CPI is negative it's ignored, but the 3.9% still applies.
• Plans bought on or after 11 April 2025 marked "prices may increase during the contract term": POP may raise prices because of legal, regulatory or tax changes, such as a change in VAT, or rises in its costs. It aims to give 30 days' notice. If the change isn't solely to your benefit you can leave without early termination charges, unless the change is purely administrative or directly imposed by law.

For a new customer, the main thing to look for is the fixed April rise shown on the deal. Since 17 January 2025, Ofcom's rules require providers to tell you in pounds and pence, before you sign up, exactly how much your monthly price will rise during the contract and when; inflation-linked rises are no longer allowed in new contracts. POP's terms still describe CPI-plus-3.9% rises for add-ons and out-of-bundle charges, and they don't say how that wording applies to contracts made after 17 January 2025. If you're adding extras such as an assurance product or a calls bundle, check the contract summary POP sends before you sign to see how any rise on those extras is set out. When you compare, work out the full cost over 24 months, including the April rise, rather than looking only at the first month's price.

Leaving early. POP's early termination charges are capped at the monthly charges left in your minimum term, minus any costs POP saves by you leaving. You can cancel at no charge up to the day before your go-live date. POP's terms also give a cooling-off period that runs until the earlier of 14 days (7 days for renewals) after you receive the terms or the day your service starts, so if your line goes live quickly the cooling-off period is shorter than 14 days. POP's FAQ asks for 30 days' notice to cancel.

How the switch works. POP says it contacts your current provider to arrange the switch, and that it will move your phone number across where reasonably practicable. That fits Ofcom's switching rules: since 12 September 2024, switching between broadband providers uses Ofcom's One Touch Switch process, where you only contact the new provider, your current provider then sends you important information about the switch, including what leaving your current deal would cost, and the new provider arranges the switch with your old provider for the date you choose. POP's own website and terms don't mention One Touch Switch by name, so if you have questions about the process, ask POP when you order. Any early termination charge from your old contract is still yours to pay.

Timing. POP gives you an estimated go-live date within two days of ordering and says the process typically takes up to 16 days. Its terms say a switch on an existing compatible line normally takes around 10 working days, and a brand-new line about four weeks. Your router arrives roughly two days before go-live.

Engineer visits. POP tells you when you order whether an engineer needs to visit. Under Ofcom's switching rules the new provider manages the changeover and must keep any loss of service to a minimum, so keep your current service running until POP's goes live.

Our guide to switching broadband providers walks through the whole process, and how to choose a broadband package helps you pick the right speed.

Strengths

• Available nationally over Openreach, with extra full fibre on Freedom Fibre's network in some areas.
• A wide range, from an 11Mbps ADSL fallback to a 944Mbps average on the main range, including low-speed full fibre options for lighter users.
• Symmetrical Freedom Fibre plans up to an advertised 2500Mbps where that network reaches you.
• Package cards give average download and upload figures, not just a headline maximum.
• A 12-month student full fibre plan.
• Pre-configured router included, with the option to use your own, and static IPs available.
• A strong Trustpilot score from a large review base, and seven-day live chat.

Things to consider

• Most plans are 24-month contracts, with a fixed price rise every 1 April.
• On the main (Openreach) range, uploads are well below downloads, even on the top tier.
• The Freedom Fibre plans are on a separate page that isn't in POP's main menu, and that page doesn't show contract lengths.
• No TV packages were listed when we checked.
• The broadband technical helpline is weekdays only, 9am to 6pm.
• Optional extras such as Router Assurance start free but become monthly charges, and the terms still describe CPI-plus-3.9% rises on add-ons.
• The fair usage policy says fibre can be sold with a 100GB or 500GB limit, so confirm your deal says unlimited.
• Not covered by Ofcom's complaints data, so there is no official comparison with bigger providers.

POP competes most directly with other national providers that sell over shared networks, so wherever you live you'll usually have plenty to compare it with. The comparison on this page shows POP's own deals; to see other providers' prices at your address, use our main broadband deals comparison. Useful pages to read alongside this one:

• Plusnet and NOW Broadband, two well-known national providers to weigh POP's prices and contracts against.
• Zen and Onestream, two more providers on our panel worth comparing.
• Truespeed, which merged with Freedom Fibre in April 2026 to form the Freedom Truespeed Group, if you live in one of its areas.

Compare all full fibre options on our fibre broadband deals page, or see broadband and phone deals if you want to keep a landline.