Moving home with BT, EE or Plusnet: notice, contract, kit

BT's pages give three answers on notice. Its help page asks for a month if you can, so everything works by moving day. Its moving-home page puts a move at up to a fortnight, often less, calls two weeks' notice normally enough and says it can cope with shorter notice in most cases. Its terms (clause 24) say at least 14 days. Aim for a month.

Have your BT ID (your My BT login), account number, current phone number, new address and moving date ready. You can start online, where you enter the new address and date and review the speeds available there before ordering, or call the home move team on 0800 783 0235.

• Broadband, same package: BT says you take your equipment and continue on the same contract and account. Its help page adds that if less than three months of your term remain, a new three-month contract applies.
• Broadband, upgrade: a faster or different package at the new home starts a new contract, which resets your minimum term. Check the new end date before you agree.
• Phone line: BT's help and moving pages both say that taking telephone service at the new address means a fresh 12-month contract for the line (its terms put it as "may need"). Unused Line Rental Saver and the rest of a calling plan's term carry over. Two older plans, BT Together Local Calls and Working Together, can't be transferred.

BT says it generally doesn't charge to move home, with exceptions: a connection fee on landline-only or copper broadband packages where there's no BT line at the new home, a possible connection charge when you order a BT Phone package (to activate an existing line or install a new one), and an activation charge if you upgrade to EE TV or to BT Infinity (a fibre package name BT's help page still uses). A new broadband contract during the move means no connection fees, and BT says it tells you about any charge and gets your agreement first.

Take your BT Hub and plug it in as soon as you arrive. If your new home needs a different hub, BT says it arrives a day before the planned activation date.

BT tells you when you order whether an engineer is needed; your confirmation email or letter either gives the appointment or says you can install it yourself. If there's already a working line, BT says it can be running within a couple of days. A brand new line usually takes up to 15 working days from your order, with the engineer booked as part of the move in a morning or afternoon slot.

If BT knows your services will be delayed by more than two days, it offers a 4G Mini Hub on EE's mobile network with unlimited mobile data at no extra cost.

• BT email: all BT email addresses on the account move with you, with no break in service.
• EE TV through BT: your TV contract and subscriptions continue. Reactivation is free and you can reinstall the kit yourself, so take all the cables, any Powerline adapters and the remote. A BT engineer to install it is chargeable.
• Rented BT phones: moved separately by calling 0330 123 4150.
• BT Mobile: change your billing address online, separately from the broadband move.

EE asks you to get in touch as soon as possible, ideally at least three weeks before you move, by calling 150 from an EE phone or 0330 123 1105 from any other phone. With less than three weeks to go, call straight away; its terms (clause 24) set the minimum at 14 days. EE needs your new address and moving date. After you order, it sends updates by text and email and you can track the move online. If your dates change, tell EE immediately; changing the date is done by phone.

EE calls the usual case a like-for-like move: if the same services are available at your new address, it can transfer your current plan and pricing; if not, it tells you the alternatives. Its pages don't spell out what happens to your minimum term, so ask EE to confirm your contract end date when you book.

EE says broadband customers pay no activation or connection fees for the move. New equipment carries a delivery charge, and if you only have phone services with EE, it may charge a connection fee.

• EE tells you whether to take your hub or expect new kit. Take all your EE kit and cables, except the white Openreach box.
• New broadband kit usually arrives two days before the service goes live, sent to your current address, your new one or somewhere else convenient.
• EE notifies you if an engineer is needed. An EE Guide installation visit can be booked after activation and may cost extra.

• On an Ultimate or Premium plan, plug in your Connectivity Backup or 4G Mini Hub at the new place and you're online from day one.
• EE says EE Mobile customers get an automatic unlimited data boost while the broadband is set up, so a phone hotspot can tide you over. Its small print ties the boost to pay monthly SIM plans above a minimum monthly price and rules out combining it with other discounts, so check your plan qualifies. Change your mobile address separately, under your personal details.
• With an EE TV Pro box and a working aerial, Freeview channels work straight away in aerial mode; full TV needs working broadband.

If the move has you thinking of leaving, note that EE says cancelling EE Broadband removes all your EE Mobile benefits. Count any mobile discount you'd lose before weighing EE broadband deals against other providers.

Tell Plusnet at least four weeks before your move-in date, but no more than 90 days in advance. Call the moving team on 0330 123 9123, give your account details, moving date and new address, and Plusnet tells you if it needs anything else. If your date changes, call again as soon as possible.

Plusnet says it won't charge you for moving if you take out a new contract, but if you stay on your existing contract you may be charged a home move fee (the amount is in its price guide). Its broadband terms (clause 9.1) say that if you move during your minimum term you may pay the home move fee or enter a new agreement with a new minimum term, so the fee is the price of keeping your current agreement. Two more points from the terms:

• Other charges can still apply. Clause 9.5 says other home move charges, such as a fee for installing a new line, may apply on top, as set out in the price guide.
• Phone-only customers can move during the minimum term without a new agreement or a home move fee (phone terms, clause 9.1). If you also have broadband, the fee-or-new-agreement choice covers the phone service too.

Whether your package has to change at all depends on what you have now and the technology at the new address. If a new contract is likely, check Plusnet broadband deals and other providers' offers for the new postcode first.

This is the biggest difference from BT and EE. Plusnet says packages that use a landline connection won't be supported from January 2027, and on a move:

• if you don't use the landline, it offers a broadband-only package;
• if you rely on a home phone, it offers a new EE broadband contract with EE's Digital Home Phone;
• if a healthcare device uses your phone line, contact the device supplier before upgrading.

Separately from any house move, Plusnet's "Move to EE" help page (updated 11 June 2026) says its packages will no longer include home phone services and that it is moving customers' broadband and phone service to EE, with a Digital Home Phone service. Our guide to Plusnet moving your phone and broadband to EE covers that separate process.

Plusnet says your service should go live within a few days of moving in, and it doesn't charge you until it does. Wait for its email or text saying your broadband is ready before plugging the router in, and expect the speed may differ at the new property; once you're in, our broadband speed test shows what you're actually getting. Plusnet routers are on loan: if it sends you a new one, return the old one (the return is free). Customers who signed up after 1 February 2024 are charged a fee if they don't.